Vacancy title:
Community Coordinator

[Type: FULL_TIME, Industry: Professional Services, Category: Management]

Jobs at:
SupaMoto

Deadline of this Job:
Tuesday, September 16 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Wednesday, September 3 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The Community Coordinator will be responsible for supporting the rollout of the Beans-for-Customers Program, working closely with health volunteers, SupaMoto agents, shopkeepers, and customers. The role will serve as a liaison between the community and SupaMoto, ensuring effective coordination, monitoring, and reporting of program activities.

Key Responsibilities

• Support program management of the Beans-for-Customers initiative.
• Liaise with bean suppliers to coordinate delivery schedules.
• Supervise deliveries of beans, ensuring proper placement in PICS bags.
• Liaise with donor representatives for quality checks.
• Work with health volunteers, SupaMoto agents, and shopkeepers to ensure program rollout and compliance.
• Provide field support for the SupaMoto fintech team.
• Collect customer and volunteer feedback on products and services.
• Conduct regular visits to local groups (LGs) and participating shops.
• Support sales and fintech departments with field information.
• Capture short video or photo clips for the social media team.
• Prepare weekly progress reports on rollout activities.
• Any other program support as requested by the Project Manager.

Qualifications & Experience

• Bachelor’s degree in Community Development, Social Sciences, or related field (preferred).
• Minimum of 3 years’ experience in community work or related program coordination.
• Experience working with volunteers and community groups.
• Knowledge of agricultural supply chains and/or nutrition programs is an advantage.
• Strong interpersonal and communication skills.
• Ability to work independently in the field and liaise with multiple stakeholders.
• Proficient with smartphone apps, reporting tools, and basic IT systems.

Key Performance Indicators (KPIs)

The Community Coordinator will be assessed against ECS’s corporate KPIs, adapted to the role:

1. Customer Value Delivery (core business KPI)

• Ensure at least 90% of registered customers in the rollout receive beans as per delivery schedules.
• Support volunteers and agents to maintain customer satisfaction scores ≥80% (based on survey/feedback collected).

2. Sales & Uptake Growth

• Generate at least 5 verified customer referrals per month through community engagement.
• Report on customer interest in additional SupaMoto products (stoves, fuels, fintech) to support cross-sales.

3. Program Delivery & Operational Efficiency

• Achieve 100% on-time reporting of bean deliveries and collections.
• Maintain a variance of <5% between beans delivered to shops and beans collected by customers.

4. Financial & Donor Accountability

• Ensure zero discrepancies in bean distribution records submitted to donors.
• Support project management in meeting donor reporting timelines with complete and verified data.

5. Health, Safety, Environment & Sustainability (HSES)

• Confirm that 100% of bean deliveries are stored in PICS bags to reduce spoilage/waste.
• Ensure volunteers and shopkeepers adhere to ECS field safety protocols during distributions.

6. Team & Systems Integration

• Share at least two actionable insights per month with Sales and Fintech departments to inform product/service improvements.
• Demonstrate effective use of SupaMoto digital systems (sales apps, reporting tools) with zero overdue reports.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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