Background

Kwelan is a fast-growing, youth-driven mobility platform redefining car rentals in Zambia. We are looking for a tech-savvy, detail-oriented Marketing & Customer Care Coordinator to join our in-house team and grow with the company.

This role is ideal for a young professional who is eager to learn, takes initiative, and is passionate about marketing, customer engagement, and content creation.

Key Responsibilities

• Manage day-to-day customer care and digital communication with clients
• Create, design, and schedule content for social media and digital platforms
• Produce marketing materials, graphics, and artwork using Canva, Capcut or other design tools
• Support campaigns that drive brand growth, engagement, and online visibility
• Maintain high standards of accuracy and professionalism in all customer-facing interactions

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field
• Proven experience in content creation and graphic design, with a portfolio or examples of previous work
• Strong digital literacy and familiarity with social media tools and online platforms
• Eye for detail, excellent communication skills, and ability to manage multiple tasks
• Teachable, proactive, and ready to thrive in a fast-paced, youth-driven environment

What We Offer

• Competitive salary and benefits
• Career growth with hands-on experience in a growing tech-enabled company
• A supportive, youth-focused work environment
• Training, mentorship, and professional development

We especially encourage women to apply.

• Manage day-to-day customer care and digital communication with clients
• Create, design, and schedule content for social media and digital platforms
• Produce marketing materials, graphics, and artwork using Canva, Capcut or other design tools
• Support campaigns that drive brand growth, engagement, and online visibility
• Maintain high standards of accuracy and professionalism in all customer-facing interactions

• Content creation
• Graphic design
• Canva
• Capcut
• Social media management
• Digital marketing
• Customer care
• Communication skills
• Task management

• Bachelor’s degree in Marketing, Communications, Business, or a related field
• Proven experience in content creation and graphic design, with a portfolio or examples of previous work
• Strong digital literacy and familiarity with social media tools and online platforms
• Eye for detail
• Excellent communication skills
• Ability to manage multiple tasks
• Teachable
• Proactive
• Ready to thrive in a fast-paced, youth-driven environment