Job overview

Zalawi Haulage Limited is seeking experienced and reliable Control Room Operators to join our dynamic team. The Control Room Operators will be responsible for managing all Live Tracking and Monitoring of all Zalawi Trucks in Transit to ensure compliance with the Zalawi Transit SOP’s and National Road regulations, especially during high-risk transit.

Responsibilities

Driver QHSE and Security Compliance

• Monitor Fleet movement and compliance to Safety and driving behaviour. (Speed, Harsh Braking and Harsh acceleration).
• Monitor driver compliance to convoy rules and regulations.
• Monitor convoy compliance to mandatory rest break protocol.
• Report any convoy breaking incidences and contact drivers/ escort teams upon any deviation from approved routes, unauthorized stops in high-risk zones.
• Immediately query any unauthorized movement during prohibited hours.

Tracking and Asset Management

• Maintain real time GPS surveillance of the entire Zalawi Fleet (Zambia, DRC and South Africa).
• Coordinate with Operations planning team to grant discretion during prohibited driving hours to allow fleet to reach safe stops.
• Liaise directly with external security providers to activate security in unsafe zones and for high-risk convoys.
• Provide real-time guidance to drivers on Traffic and alternative routes in all regions of operation.
• Manage communication with drivers during civil unrests or riots in all regions of operation and provide safety and security recommendations.

Compliance and Reporting

• Provide daily reports on night driving, security incidents, compliance breaches and corrective actions taken according to SOP.
• Ensure drivers comply with company standards, policies, and regulatory requirements.
• Report to the HRBP/Operations supervisor on repetitive breaches of SOP’s and make recommendations for disciplinary action.

Minimum Education, Experience Requirements & Core Competencies:

• Minimum of Diploma in Logistics, Transport Management, Information Technology or its equivalent.
• Minimum 3 years in a similar position, Experience in a fast-paced trucking organization, dispatch or Logistics control room and dealing with high-value cargo.
• High proficiency in GPS Tracking platforms, and excellent Excel Skills.
• Experience in driver supervision, training, or transport operations is an added advantage.
• Strong knowledge of fleet operations, logistics, or transport industry standards.
• Strong interpersonal and conflict-resolution skills.

Competency

• Leadership and supervisory capability.
• Strong communication and listening skills.
• High emotional intelligence and professionalism.
• Problem-solving and decision-making ability.
• Strong understanding of safety and compliance standards.
• Ability to work collaboratively with cross-functional teams.

• Monitor Fleet movement and compliance to Safety and driving behaviour. (Speed, Harsh Braking and Harsh acceleration).
• Monitor driver compliance to convoy rules and regulations.
• Monitor convoy compliance to mandatory rest break protocol.
• Report any convoy breaking incidences and contact drivers/ escort teams upon any deviation from approved routes, unauthorized stops in high-risk zones.
• Immediately query any unauthorized movement during prohibited hours.
• Maintain real time GPS surveillance of the entire Zalawi Fleet (Zambia, DRC and South Africa).
• Coordinate with Operations planning team to grant discretion during prohibited driving hours to allow fleet to reach safe stops.
• Liaise directly with external security providers to activate security in unsafe zones and for high-risk convoys.
• Provide real-time guidance to drivers on Traffic and alternative routes in all regions of operation.
• Manage communication with drivers during civil unrests or riots in all regions of operation and provide safety and security recommendations.
• Provide daily reports on night driving, security incidents, compliance breaches and corrective actions taken according to SOP.
• Ensure drivers comply with company standards, policies, and regulatory requirements.
• Report to the HRBP/Operations supervisor on repetitive breaches of SOP’s and make recommendations for disciplinary action.

• High proficiency in GPS Tracking platforms
• Excellent Excel Skills
• Strong knowledge of fleet operations, logistics, or transport industry standards
• Strong interpersonal and conflict-resolution skills
• Leadership and supervisory capability
• Strong communication and listening skills
• High emotional intelligence and professionalism
• Problem-solving and decision-making ability
• Strong understanding of safety and compliance standards
• Ability to work collaboratively with cross-functional teams

• Minimum of Diploma in Logistics, Transport Management, Information Technology or its equivalent.
• Minimum 3 years in a similar position
• Experience in a fast-paced trucking organization, dispatch or Logistics control room and dealing with high-value cargo.
• Experience in driver supervision, training, or transport operations is an added advantage.