1. Troubleshooting and Support

Assist in resolving basic to intermediate network issues involving Cisco IOS XE/XR, MPLS, LDP, BGP, OSPF, and vendor-specific systems (Fortinet, Calix, Infinera, Juniper).

Provide frontline support for core network operations and NOC customer escalations under senior guidance.

Document troubleshooting steps and outcomes for team review and reporting.

2. Network Implementation and Configuration

Support the installation, configuration, and testing of network hardware and software, including Cisco routers, Juniper devices, Fortinet firewalls, Calix platforms, and Infinera DWDM systems.

Assist in implementing basic BGP, OSPF, and MPLS configurations as directed by senior engineers.

Maintain accurate records of network configurations and contribute to operational reports.

Microwave radio experience and spectrum planning.

3. Monitoring and Maintenance

Monitor network performance using provided tools, escalating anomalies to senior team members.

Perform routine maintenance tasks on core and access network components, following established procedures.

Update network diagrams and logs to support operational documentation and reporting.

4. Learning and Collaboration

Work closely with senior engineers to gain hands-on experience with advanced BGP routing, switching, and DWDM technologies.

Participate in team projects, contributing to basic design and support tasks as assigned.

Assist in preparing simple performance or incident reports for internal use.

Roles and responsibilities can be amended as per the requirements of the business.

QUALIFICATIONS AND SKILLS

2-3 years of ICT experience or relevant internship exposure to networking technologies (routing, switching, DWDM) in a service provider or enterprise environment.

Basic hands-on experience with Cisco IOS XE/XR, Juniper devices, or Fortinet products is a plus.

Valid Driver’s license and Passport.

SPECIAL REQUIREMENTS

Tertiary qualification in IT, Computer Science, or a related field (preferred but not mandatory).

CCNA

CCNP Certification (or progress toward it) is highly desirable.

Exposure to reporting tools or network monitoring platforms is an advantage.

Certifications in Fortinet (e.g., NSE 4 or higher), Juniper (e.g., JNCIA), or DWDM technologies are advantageous.

Experience with reporting tools and network analytic platforms is a plus.

• Assist in resolving basic to intermediate network issues involving Cisco IOS XE/XR, MPLS, LDP, BGP, OSPF, and vendor-specific systems (Fortinet, Calix, Infinera, Juniper).
• Provide frontline support for core network operations and NOC customer escalations under senior guidance.
• Document troubleshooting steps and outcomes for team review and reporting.
• Support the installation, configuration, and testing of network hardware and software, including Cisco routers, Juniper devices, Fortinet firewalls, Calix platforms, and Infinera DWDM systems.
• Assist in implementing basic BGP, OSPF, and MPLS configurations as directed by senior engineers.
• Maintain accurate records of network configurations and contribute to operational reports.
• Microwave radio experience and spectrum planning.
• Monitor network performance using provided tools, escalating anomalies to senior team members.
• Perform routine maintenance tasks on core and access network components, following established procedures.
• Update network diagrams and logs to support operational documentation and reporting.
• Work closely with senior engineers to gain hands-on experience with advanced BGP routing, switching, and DWDM technologies.
• Participate in team projects, contributing to basic design and support tasks as assigned.
• Assist in preparing simple performance or incident reports for internal use.

• Cisco IOS XE/XR
• MPLS
• LDP
• BGP
• OSPF
• Fortinet
• Calix
• Infinera
• Juniper
• Microwave radio experience
• Spectrum planning
• Network monitoring tools
• Network diagrams
• Network logs
• Routing
• Switching
• DWDM technologies
• Reporting tools
• Network analytic platforms

• 2-3 years of ICT experience or relevant internship exposure to networking technologies (routing, switching, DWDM) in a service provider or enterprise environment.
• Basic hands-on experience with Cisco IOS XE/XR, Juniper devices, or Fortinet products is a plus.
• Valid Driver’s license and Passport.
• Tertiary qualification in IT, Computer Science, or a related field (preferred but not mandatory).
• CCNA
• CCNP Certification (or progress toward it) is highly desirable.
• Exposure to reporting tools or network monitoring platforms is an advantage.
• Certifications in Fortinet (e.g., NSE 4 or higher), Juniper (e.g., JNCIA), or DWDM technologies are advantageous.
• Experience with reporting tools and network analytic platforms is a plus.