This role focuses on managing outstanding patient accounts within a healthcare setting, making it an ideal opportunity for candidates seeking credit controller jobs in Lusaka that combine financial expertise with compassionate communication.

About the Credit Controller Role

As a Credit Controller at Zimworx, you will oversee the effective management of aged debts and patient accounts, ensuring timely follow-ups and successful debt recovery. The role requires liaising with patients, relatives, carers, and legal representatives to negotiate payment arrangements while maintaining sensitivity to the needs of elderly and vulnerable individuals.

Key Responsibilities for Credit Controller Jobs in Lusaka

• Manage and monitor outstanding patient accounts and aged debt to ensure prompt recovery.
• Communicate professionally with patients and their representatives via phone, email, and written correspondence regarding balances and payment options.
• Explain invoices, treatment charges, and payment plans clearly and empathetically.
• Collaborate with families and legal representatives, including those holding Power of Attorney, to establish and agree on repayment schedules.
• Maintain detailed records of all communications, payment agreements, and account updates.
• Coordinate with reception and clinical teams to resolve billing queries and support payment follow-ups.
• Reconcile bank payments against patient accounts, addressing any discrepancies promptly.
• Prepare accurate debt reports for month-end and year-end financial processes.
• Generate weekly debt management reports, monitor KPIs, and provide regular updates to management.
• Ensure compliance with confidentiality protocols, safeguarding policies, and company procedures throughout all debt recovery activities.

Candidate Requirements

• Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline is preferred.
• Proven experience in credit control, debt recovery, accounts receivable, healthcare billing, or patient accounts administration.
• Strong skills in managing aged debt, payment collections, repayment plans, and account reconciliations.
• Good understanding of payment allocation, bank reconciliations, and financial reporting fundamentals.
• Experience communicating financial matters with patients, families, carers, or legal representatives is advantageous.
• Familiarity with healthcare billing processes and patient management systems is preferred.
• Awareness of patient confidentiality, safeguarding principles, and the needs of vulnerable populations.
• Proficiency in Microsoft Excel, accounting software, and financial record keeping.
• Ability to prepare debt collection reports and track performance against key performance indicators.
• Excellent written and verbal communication skills in English.

Position Details

• Company Zimworx
• Location Lusaka, Zambia
• Job Type Full Time
• Category Accountancy

• Manage and monitor outstanding patient accounts and aged debt to ensure prompt recovery.
• Communicate professionally with patients and their representatives via phone, email, and written correspondence regarding balances and payment options.
• Explain invoices, treatment charges, and payment plans clearly and empathetically.
• Collaborate with families and legal representatives, including those holding Power of Attorney, to establish and agree on repayment schedules.
• Maintain detailed records of all communications, payment agreements, and account updates.
• Coordinate with reception and clinical teams to resolve billing queries and support payment follow-ups.
• Reconcile bank payments against patient accounts, addressing any discrepancies promptly.
• Prepare accurate debt reports for month-end and year-end financial processes.
• Generate weekly debt management reports, monitor KPIs, and provide regular updates to management.
• Ensure compliance with confidentiality protocols, safeguarding policies, and company procedures throughout all debt recovery activities.

• Strong skills in managing aged debt, payment collections, repayment plans, and account reconciliations.
• Good understanding of payment allocation, bank reconciliations, and financial reporting fundamentals.
• Proficiency in Microsoft Excel, accounting software, and financial record keeping.
• Ability to prepare debt collection reports and track performance against key performance indicators.
• Excellent written and verbal communication skills in English.
• Communicate financial matters professionally and empathetically with patients, families, carers, and legal representatives.
• Maintain patient confidentiality and follow safeguarding principles.

• Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline is preferred.
• Proven experience in credit control, debt recovery, accounts receivable, healthcare billing, or patient accounts administration.
• Experience communicating financial matters with patients, families, carers, or legal representatives is advantageous.
• Familiarity with healthcare billing processes and patient management systems is preferred.
• Awareness of patient confidentiality, safeguarding principles, and the needs of vulnerable populations.