Responsibilities

Build rapport with customers by handling each and every customer call in a courteous; and professional manner,

Ensures consistently imparts the correct product and services information during each call.

Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service

Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.

Accurately tags each call as per defined tagging list/CRM tagging list.

Ensure that the quality of each call is in compliance with predefined quality parameters.

Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.

Utilizes the relevant tools and resources provided by the Company to respond to customer queries and requests

• Build rapport with customers by handling each and every customer call in a courteous; and professional manner
• Ensures consistently imparts the correct product and services information during each call
• Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service
• Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention
• Accurately tags each call as per defined tagging list/CRM tagging list
• Ensure that the quality of each call is in compliance with predefined quality parameters
• Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader
• Utilizes the relevant tools and resources provided by the Company to respond to customer queries and requests