Vacancy title:
Customer Service Assistant

[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service, Installation, Maintenance & Repair, Business Operations]

Jobs at:
Eastern Water and Sanitation Company Limited

Deadline of this Job:
Friday, May 29 2026

Duty Station:
Petauke | Lusaka

Summary
Date Posted: Thursday, May 21 2026, Base Salary: Not Disclosed

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Learn more about Eastern Water and Sanitation Company Limited
Eastern Water and Sanitation Company Limited jobs in Zambia

JOB DETAILS:

JOB OPPORTUNITY

Eastern Water and Sanitation Company Limited was incorporated as a private company limited by shares, under the Companies Act (Cap 388 of the Laws of Zambia) on 12th May 2008. The Company’s mission is to uplift the living standards of all our customers through the exceptional provision of safe, adequate and affordable and environmentally friendly water supply and sanitation services to the existing and potential clients in the urban and peri-urban areas of Eastern Province. In order to achieve its mandate Eastern Water and Sanitation Company is advertising for the positionof Customer Service Assistant to be based in Petauke.

POSITION TITLE: CUSTOMER SERVICE ASSISTANT (GRADE G3- REQUIRED NO. 1)

JOB PURPOSE

The main purpose of the job is to collect meter readings, attending and resolving customer complaints, serving of bills and notices, carrying out repairs and maintenance works on the water supply and sewer network pipes and accessories in order to ensure continuous distribution of supply of water and sanitation services to the customers and members of the public.

EDUCATION / QUALIFICATIONS

• Grade 12 Certificate with at least 5 ‘O’ levels including English & Mathematics
• Certificate in a business-related course or in Plumbing.
• Computer Literate
• Not less than 1 year experience.

Work Hours: 8

Experience in Months: 12

Level of Education: professional certificate

Job application procedure

Only those candidates who meet the above requirements should submit their hand written application letters, CVs and day-time telephone numbers to: -

Human Resources and Administration Manager

Eastern Water and Sanitation Company Limited

PO Box 510464

CHIPATA

Applications should reach EWSC not later than May 29, 2026

Application Link:Click Here to Apply Now

Relief staff currently working at Eastern Water are equally encouraged to apply.

Eastern Water and Sanitation Company Limited upholds a non-discriminatory and equal opportunity policy in its recruitment processes.

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