Vacancy title:
Customer Service & Dispatch Officers (Call Centre Agents) - Copperbelt

[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service,Transportation & Logistics,Communications & Writing,Admin & Office]

Jobs at:
A Private Company

Deadline of this Job:
Tuesday, April 14 2026

Duty Station:
Copperbelt | Lusaka

Summary
Date Posted: Monday, April 6 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background

We are currently recruiting for various positions across Lusaka and the Copperbelt. If you are a dedicated professional looking to grow in the transport sector, we want to hear from you.

Responsibilities

• Professionally handle all incoming customer inquiries and complaints
• dispatch drivers to assigned locations
• monitor real-time vehicle trips and schedules

Qualifications

• Grade 12 Certificate or a Diploma in Communications, Public Relations, or a related field

Requirements

• Strong verbal and written communication skills
• Customer-centric approach to problem-solving

Skills

• Exceptional customer service
• Ability to multitask in a fast-paced environment, and strong problem-solving capabilities

Additional Notes

Only shortlisted candidates will be contacted.

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
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Interested candidates should submit their updated CV and relevant professional documents

Subject: “JOB TITLE”

Note: Only shortlisted candidates will be contacted.

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