Customer service Manager.

Our innovative and growing company is looking for a customer to service Manager. The role as a customer service Manager will be providing the link between the customers, business partners and the company to ensure effective running of the company’s projects

Responsibilities

• Generating sale leads, building sustainable relationships where necessary.
• Recruit, mentor and develop customer service agent and nurture an environment where they can excel through encouragement and empowerment.
• Keeping record of customers interaction and details of action taken.
• Delivery a comprehensive service to enquiry customers.
• Managing large numbers of calls both incoming and outgoing calls.
• Learn about company’s products or services and keep to date with changes.

Skills

• Strong management and leadership skills
• Self motivated and self directed.
• Able to multitask, prioritize and manage time efficiently.
• Confidence to make sound decisions.
• Alignment with company values and mission.

• Generating sale leads, building sustainable relationships where necessary.
• Recruit, mentor and develop customer service agent and nurture an environment where they can excel through encouragement and empowerment.
• Keeping record of customers interaction and details of action taken.
• Delivery a comprehensive service to enquiry customers.
• Managing large numbers of calls both incoming and outgoing calls.
• Learn about company’s products or services and keep to date with changes.

• Strong management and leadership skills
• Self motivated and self directed.
• Able to multitask, prioritize and manage time efficiently.
• Confidence to make sound decisions.
• Alignment with company values and mission.