Background information about the job or company:

The debt recoveries officer is responsible for coordinating the debit recovery process by identifying and contacting default clients to minimize arrears which client relationship officers have failed to collect.

Responsibilities:

• Monitor the loan portfolio to identify clients with arrears exceeding 30 days.
• Reduce 30-day PAR cases to PAR 1 through effective follow-ups.
• Identify root causes of loan defaults and recommend process improvements to the supervisor.
• Escalate complex or uncooperative cases to the legal department in a timely manner.
• Develop and manage repayment plans with defaulting clients, ensuring adherence to agreed terms.
• Conduct regular field visits to engage with clients and resolve outstanding debts.
• Prepare and submit weekly recovery performance reports.

Qualifications:

• Diploma/Degree in Banking and Finance, Business Administration, Economics or any other relevant Business-Related Course
• A minimum of 2 years of relevant work experience in debt collection and credit risk management in a Bank/Microfinance Institution.
• At least two years of experience in a financial institution, with exposure to credit or lending and debt collection functions.

Experience needed:

At least 2 years

• Monitor the loan portfolio to identify clients with arrears exceeding 30 days.
• Reduce 30-day PAR cases to PAR 1 through effective follow-ups.
• Identify root causes of loan defaults and recommend process improvements to the supervisor.
• Escalate complex or uncooperative cases to the legal department in a timely manner.
• Develop and manage repayment plans with defaulting clients, ensuring adherence to agreed terms.
• Conduct regular field visits to engage with clients and resolve outstanding debts.
• Prepare and submit weekly recovery performance reports.

• Diploma/Degree in Banking and Finance, Business Administration, Economics or any other relevant Business-Related Course
• A minimum of 2 years of relevant work experience in debt collection and credit risk management in a Bank/Microfinance Institution.
• At least two years of experience in a financial institution, with exposure to credit or lending and debt collection functions.