The Opportunity

MCA-Zambia II is seeking to appoint an exceptional and results-driven leader as Human Resources and Administration Director.

This is a strategic leadership role at the core of programme delivery. The successful candidate will shape and drive a high-performing organisational culture, build robust human capital systems. The Human Resources and Administration Director is responsible for providing overall leadership, management, and oversight of MCA-Zambia's human resources and administrative functions. This position ensures that those functions, policies and practices are established and operate with excellence, integrity, and full compliance with MCC Program Guidelines, MCA-Zambia policies, Zambian law and regulations, and international best practice.

This role offers a unique opportunity to contribute to a high-impact national programme while operating within a dynamic, performance-driven, and globally aligned environment.

Key Responsibilities

Strategic Oversight and Management

• Provide strategic leadership and managerial oversight of the Human Resources and Administration Division to ensure effective support to MCA-Zambia operations and compact implementation.
• Develop, implement, and periodically review human resources and administrative policies, procedures, and systems in accordance with MCC requirements and applicable Zambian laws.
• Serve as a member of the senior management team and advise executive management on human capital planning, organizational structure, and administrative matters.

Human Resources Management

• Oversee workforce planning, recruitment, selection, onboarding, performance management, staff development/training, employee relations, and separation processes.
• Ensure recruitment and staffing processes are conducted in a transparent, competitive, and merit-based manner, consistent with MCC guidelines and MCA-Zambia policies.
• Oversee administration of compensation, benefits, leave, attendance, and payroll coordination, ensuring accuracy and compliance with contractual and statutory requirements.
• Provide oversight of staff performance management systems and learning and development initiatives.

Compliance, Policy, and Risk Management

• Ensure compliance with MCC Program Guidelines, MCA-Zambia policies, Zambian labour laws, and other applicable regulatory requirements.
• Oversee human resources- and administration-related audits, reviews, and assessments, and ensure timely implementation of agreed corrective actions.
• Identify and manage human resources and administrative risks and internal control issues, and report material matters to executive management as appropriate.

Administration and Corporate Services

• Oversee administrative and corporate services, including office management, facilities, logistics, travel administration, records management, and general support services.
• Ensure administrative operations are efficient, cost-effective, and adequately support programmatic activities.
• Oversee asset management, security arrangements, and administrative service contracts in coordination with relevant units.

Systems, Reporting, and Documentation

• Oversee HR information systems and administrative databases to ensure data accuracy, confidentiality, and availability for management and reporting purposes.
• Prepare and submit human resources and administrative reports to executive management, the Board, MCC, auditors, and other stakeholders, as required.
• Ensure proper documentation, record retention, and audit readiness for all HR and administrative activities.

Staff Supervision and Capacity Building

• Supervise, mentor, and evaluate Human Resources and Administration staff, ensuring clear performance expectations and professional development.
• Promote adherence to MCA-Zambia's values, code of conduct, and ethical standards.

Other Duties

• Perform other duties as assigned by the Chief Executive Officer/Managing Director consistent with the position.

Minimum Qualifications

Education

• Bachelor's degree in human resources management, Business Administration, Public Administration, Law, or a related field (required).

Experience

• Minimum of ten (10) years of progressively responsible experience in human resources and administration
• At least five (5) years in a senior management role
• Demonstrated experience in policy development, compliance, and staff management.

Knowledge and Skills

• Strong knowledge of Zambian labour laws and human resources management practices.
• Familiarity with MCC Program Guidelines or similar donor compliance frameworks.
• Experience with human resources information systems and reporting.
• Strong organizational, analytical, and management skills.
• Excellent written and verbal communication skills in English.

Competencies

• High standards of integrity, confidentiality, and professionalism.
• Strong leadership and supervisory skills.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a high-accountability environment.
• Ability to work effectively with diverse stakeholders.

Preferred Qualifications

• Master's degree in a relevant discipline
• Professional HR certification (e.g., ZIHRM, SHRM, CIPD, or equivalent)
• Experience in donor-funded, public sector, or similarly regulated environments
• Proficiency in local language(s)

• Provide strategic leadership and managerial oversight of the Human Resources and Administration Division to ensure effective support to MCA-Zambia operations and compact implementation.
• Develop, implement, and periodically review human resources and administrative policies, procedures, and systems in accordance with MCC requirements and applicable Zambian laws.
• Serve as a member of the senior management team and advise executive management on human capital planning, organizational structure, and administrative matters.
• Oversee workforce planning, recruitment, selection, onboarding, performance management, staff development/training, employee relations, and separation processes.
• Ensure recruitment and staffing processes are conducted in a transparent, competitive, and merit-based manner, consistent with MCC guidelines and MCA-Zambia policies.
• Oversee administration of compensation, benefits, leave, attendance, and payroll coordination, ensuring accuracy and compliance with contractual and statutory requirements.
• Provide oversight of staff performance management systems and learning and development initiatives.
• Ensure compliance with MCC Program Guidelines, MCA-Zambia policies, Zambian labour laws, and other applicable regulatory requirements.
• Oversee human resources- and administration-related audits, reviews, and assessments, and ensure timely implementation of agreed corrective actions.
• Identify and manage human resources and administrative risks and internal control issues, and report material matters to executive management as appropriate.
• Oversee administrative and corporate services, including office management, facilities, logistics, travel administration, records management, and general support services.
• Ensure administrative operations are efficient, cost-effective, and adequately support programmatic activities.
• Oversee asset management, security arrangements, and administrative service contracts in coordination with relevant units.
• Oversee HR information systems and administrative databases to ensure data accuracy, confidentiality, and availability for management and reporting purposes.
• Prepare and submit human resources and administrative reports to executive management, the Board, MCC, auditors, and other stakeholders, as required.
• Ensure proper documentation, record retention, and audit readiness for all HR and administrative activities.
• Supervise, mentor, and evaluate Human Resources and Administration staff, ensuring clear performance expectations and professional development.
• Promote adherence to MCA-Zambia's values, code of conduct, and ethical standards.
• Perform other duties as assigned by the Chief Executive Officer/Managing Director consistent with the position.

• Strong knowledge of Zambian labour laws and human resources management practices.
• Familiarity with MCC Program Guidelines or similar donor compliance frameworks.
• Experience with human resources information systems and reporting.
• Strong organizational, analytical, and management skills.
• Excellent written and verbal communication skills in English.
• High standards of integrity, confidentiality, and professionalism.
• Strong leadership and supervisory skills.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a high-accountability environment.
• Ability to work effectively with diverse stakeholders.

• Bachelor's degree in human resources management, Business Administration, Public Administration, Law, or a related field (required).
• Minimum of ten (10) years of progressively responsible experience in human resources and administration
• At least five (5) years in a senior management role
• Demonstrated experience in policy development, compliance, and staff management.
• Master's degree in a relevant discipline
• Professional HR certification (e.g., ZIHRM, SHRM, CIPD, or equivalent)
• Experience in donor-funded, public sector, or similarly regulated environments
• Proficiency in local language(s)