Background information about the job or company (e.g., role context, company overview)

Kazang Solar Distributors Ltd is seeking District Field Coordinator to operate in rural areas in Mkushi, Kapiri Mposhi, Shibuyunji, Chongwe, Katuba, Chingola, Chililabombwe, Monze, Lusaka Urban and LusakaWest.

Responsibilities or duties

1. Agent Supervision & Performance Management

• Train and continuously support agents to meet performance and sales targets.
• Monitor agent activity, productivity, and portfolio quality in collaboration with the management team.
• Drive agent engagement, reactivation and ensure consistent engagement across the district.
• Provide hands-on field support newly on boarded agents, including joint sales visits, installations, and customer onboarding.
• Conduct regular (monthly) performance review meetings with agents to address challenges and improve results.

2. Credit Management & Collections (OOC Management)

• Ensure that agents actively manage customers in Out of Credit (OOC) status through field visits and follow-ups.
• Maintain close coordination with Customer Support to ensure alignment between field activities and call centre efforts.
• Conduct customer home visits to resolve payment issues, verify customer status, and support collections.
• Lead and execute reclaims of systems from defaulting customers in line with company policy.
• Support early intervention efforts to prevent customers from progressing into long-term default.

3. Management Team and Administrative/Logistics Support:

• Manage professional stock control,
• Assist management team with logistics
• Store and organize signed contract copies

Qualifications or requirements (e.g., education, skills)

Minimum Requirements:

• Extensive prior field work experience
• Must reside within the assigned district of operation
• At least 4 years’ sales experience
• Own motorbike
• Valid motor bike license (essential)
• Diploma in any subject
• Excellent interpersonal skills
• Ability to build and maintain relationships with others
• Must be a resident of the area / district applied.

• Train and continuously support agents to meet performance and sales targets.
• Monitor agent activity, productivity, and portfolio quality in collaboration with the management team.
• Drive agent engagement, reactivation and ensure consistent engagement across the district.
• Provide hands-on field support newly on boarded agents, including joint sales visits, installations, and customer onboarding.
• Conduct regular (monthly) performance review meetings with agents to address challenges and improve results.
• Ensure that agents actively manage customers in Out of Credit (OOC) status through field visits and follow-ups.
• Maintain close coordination with Customer Support to ensure alignment between field activities and call centre efforts.
• Conduct customer home visits to resolve payment issues, verify customer status, and support collections.
• Lead and execute reclaims of systems from defaulting customers in line with company policy.
• Support early intervention efforts to prevent customers from progressing into long-term default.
• Manage professional stock control,
• Assist management team with logistics
• Store and organize signed contract copies

• Excellent interpersonal skills
• Ability to build and maintain relationships with others

• Extensive prior field work experience
• Must reside within the assigned district of operation
• Own motorbike
• Valid motor bike license (essential)
• Diploma in any subject
• Must be a resident of the area / district applied.