Kazang Solar Distributors Ltd is seeking District Field Coordinator to operate in rural areas in Mkushi, Kapiri Mposhi, Shibuyunji, Chongwe, Katuba, Chingola, Chililabombwe, Monze, Lusaka Urban and LusakaWest.

Role Objective:

To drive agent performance, improve collections, and manage customer credit risk at district level through active field engagement, agent supervision, and recovery of inactive systems.

1. Agent Supervision & Performance Management

• Train and continuously support agents to meet performance and sales targets.
• Monitor agent activity, productivity, and portfolio quality in collaboration with the management team.
• Drive agent engagement, reactivation and ensure consistent engagement across the district.
• Provide hands-on field support newly on boarded agents, including joint sales visits, installations, and customer onboarding.
• Conduct regular (monthly) performance review meetings with agents to address challenges and improve results.

2. Credit Management & Collections (OOC Management)

• Ensure that agents actively manage customers in Out of Credit (OOC) status through field visits and follow-ups.
• Maintain close coordination with Customer Support to ensure alignment between field activities and call centre efforts.
• Conduct customer home visits to resolve payment issues, verify customer status, and support collections.
• Lead and execute reclaims of systems from defaulting customers in line with company policy.
• Support early intervention efforts to prevent customers from progressing into long-term default.

3. Management Team and Administrative/Logistics Support:

• Manage professional stock control,
• Assist management team with logistics
• Store and organize signed contract copies

Minimum Requirements:

• Extensive prior field work experience
• Must reside within the assigned district of operation
• At least 4 years’ sales experience
• Own motorbike
• Valid motor bike license (essential)
• Diploma in any subject
• Excellent interpersonal skills
• Ability to build and maintain relationships with others
• Must be a resident of the area / district applied.

• Train and continuously support agents to meet performance and sales targets.
• Monitor agent activity, productivity, and portfolio quality in collaboration with the management team.
• Drive agent engagement, reactivation and ensure consistent engagement across the district.
• Provide hands-on field support newly on boarded agents, including joint sales visits, installations, and customer onboarding.
• Conduct regular (monthly) performance review meetings with agents to address challenges and improve results.
• Ensure that agents actively manage customers in Out of Credit (OOC) status through field visits and follow-ups.
• Maintain close coordination with Customer Support to ensure alignment between field activities and call centre efforts.
• Conduct customer home visits to resolve payment issues, verify customer status, and support collections.
• Lead and execute reclaims of systems from defaulting customers in line with company policy.
• Support early intervention efforts to prevent customers from progressing into long-term default.
• Manage professional stock control,
• Assist management team with logistics
• Store and organize signed contract copies

• Excellent interpersonal skills
• Ability to build and maintain relationships with others

• Diploma in any subject
• Own motorbike
• Valid motor bike license (essential)