New Fairmount Hotel in Livingstone, Zambia are looking for an experienced and qualified Front Office / Reception Manager to report directly to our Senior Management.

Job Title: Front Office / Reception Manager                                

Qualification, Experience and Competencies:

• Bachelor’s Degree and/or a Higher Diploma in Business / Management related subject.
• Minimum of 2 years Managerial experience ideally in hospitality.

Job Specification

To ensure that visitors and clients are received in an excellent and professional manner and that all reception areas always operate a high-quality service.

• To supervise the professional greeting of clients and visitors, to the highest standards.
• To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
• Recruitment, induction and training of receptionists and meeting room co-ordinators
• Appraisals and performance management of staff, including monthly meetings.
• Leading, monitoring, motivating and inspiring the team; providing guidance and support.
• Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
• On-going development of skills and knowledge for the FOH team.
• Produce, manage and operate the reception rota.
• Manage the implementation for any change or upgrade in software systems.
• Monitor budget and produce weekly/monthly reporting where applicable
• Supervise the co-ordination of VIP Functions and events.

• To ensure that visitors and clients are received in an excellent and professional manner and that all reception areas always operate a high-quality service.
• To supervise the professional greeting of clients and visitors, to the highest standards.
• To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
• Recruitment, induction and training of receptionists and meeting room co-ordinators
• Appraisals and performance management of staff, including monthly meetings.
• Leading, monitoring, motivating and inspiring the team; providing guidance and support.
• Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
• On-going development of skills and knowledge for the FOH team.
• Produce, manage and operate the reception rota.
• Manage the implementation for any change or upgrade in software systems.
• Monitor budget and produce weekly/monthly reporting where applicable
• Supervise the co-ordination of VIP Functions and events.

• Bachelor’s Degree and/or a Higher Diploma in Business / Management related subject.
• Minimum of 2 years Managerial experience ideally in hospitality.