Vacancy title:
Guest Experience Officer

[Type: FULL_TIME, Industry: Consulting, Category: Customer Service, Restaurant & Hospitality, Entertainment & Travel]

Jobs at:
KSM Management Consultants Limited

Deadline of this Job:
Tuesday, October 13 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Wednesday, October 7 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background information about the job or company (e.g., role context, company overview)

KSM Management Consultants, a premier Human Resource and Management Consulting firm in Zambia and the driving force behind GoZambiaJobs.co.zm, is seeking qualified and motivated professionals for various full-time hospitality jobs in Zambia. We invite applications from candidates eager to contribute to dynamic hospitality environments across multiple roles.

Responsibilities or duties

Warmly welcome guests and serve as their primary contact throughout their stay.

Understand and address guest preferences and expectations effectively.

Provide accurate information about services, facilities, and activities.

Coordinate with front office, housekeeping, food and beverage departments to ensure seamless service.

Promptly resolve guest requests and complaints, maintaining professionalism and confidentiality.

Assist with special arrangements and maintain detailed records of guest interactions.

Promote available services and facilities to enhance guest satisfaction.

Qualifications or requirements (e.g., education, skills)

Diploma or Degree in Hospitality Management, Tourism, Hotel Management, Customer Service, or related field preferred.

Strong communication, problem-solving, and interpersonal skills.

Computer literate with keen attention to detail.

Flexible availability including weekends and public holidays.

Experience needed

1 to 2 years’ experience in hospitality, guest relations, or customer service roles.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates who meet the qualifications are encouraged to submit their CVs

Please clearly indicate the position you are applying for in the mail subject line.

Applications will be accepted until 13 October 2026.

Only candidates who meet the specified requirements will be contacted.

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