Role Overview

The HR Manager will be responsible for all HR operations, employee relations, recruitment, training, and compliance with Zambian labor law and NAPSA regulations. This role requires strong Industrial Relations expertise to manage employee relations effectively, resolve workplace disputes, and maintain positive labor-management relationships.

Key Responsibilities

• Lead recruitment, onboarding, and talent development for hotel staff across all departments
• Manage employee relations, conflict resolution, and disciplinary procedures
• Ensure full compliance with Zambian labor law, NAPSA contributions, and regulatory requirements
• Develop and implement HR policies aligned with the client's luxury hospitality standards
• Conduct training and development programs to enhance team performance
• Manage payroll coordination and benefits administration
• Foster positive labor relations and maintain open communication with staff at all levels

Required Qualifications

• Minimum 5 years of HR experience, with at least 3 years in Industrial Relations or Employee Relations
• Proven expertise in labor law compliance, conflict resolution, and union/staff negotiations
• Strong knowledge of Zambian employment law, NAPSA regulations, and local labor practices
• Experience in luxury hospitality or high-end service industries preferred
• Excellent communication and interpersonal skills
• Bachelor's degree in Human Resources, Business Administration, or related field

What We Offer

Competitive salary commensurate with experience, professional development opportunities, and the chance to shape HR excellence at a luxury hospitality destination.

• Lead recruitment, onboarding, and talent development for hotel staff across all departments
• Manage employee relations, conflict resolution, and disciplinary procedures
• Ensure full compliance with Zambian labor law, NAPSA contributions, and regulatory requirements
• Develop and implement HR policies aligned with the client's luxury hospitality standards
• Conduct training and development programs to enhance team performance
• Manage payroll coordination and benefits administration
• Foster positive labor relations and maintain open communication with staff at all levels

• Industrial Relations expertise
• employee relations
• conflict resolution
• labor law compliance
• union/staff negotiations
• Zambian employment law
• NAPSA regulations
• local labor practices
• luxury hospitality
• high-end service industries
• communication skills
• interpersonal skills

• Minimum 5 years of HR experience, with at least 3 years in Industrial Relations or Employee Relations
• Proven expertise in labor law compliance, conflict resolution, and union/staff negotiations
• Strong knowledge of Zambian employment law, NAPSA regulations, and local labor practices
• Experience in luxury hospitality or high-end service industries preferred
• Excellent communication and interpersonal skills
• Bachelor's degree in Human Resources, Business Administration, or related field