Background

Mulonga Water Supply and Sanitation Company Ltd is a dynamic and vibrant Company providing water and sanitation services in the Municipalities of Chingola, Mufulira and Chililabombwe. At Mulonga, all employees play a crucial role in moving the company “towards purified excellence”. Thus Mulonga acknowledges the importance of having a team that will actualize its objectives and ultimately transform Mulonga into “the most admired utility in Africa”. To ensure this is achieved, Mulonga commits to attract and retain the best employees through a systematic talent management process.

Applications are now invited from suitably qualified candidates to join the team in the positions below:

HEAD COMMERCIAL SERVICES (3 YEARS CONTRACT)

Job Purpose

Reporting to Managing Director, the Head Commercial Services will manage and coordinate the commercial functions for the Company in order to enhance revenue collection and achieve set revenue targets

Summary of Main Accountabilities

• Devises and implements commercial and business strategies aimed at ensuring timely billing and collection of revenue from all clients to enable the company operate as a viable business enterprise
• Organizes and coordinates market research to establish customers” areas of dissatisfaction and introduces alternative methods to redress the situation
• Reviews the market scenario of the water business on a continuous basis and exploits any emerging opportunities so as to enhance company revenue base
• Assesses the performance of support staff and arranges suitable training in respect of those found wanting
• Contributes to the departmental efficiency savings by ensuring that the allocated budget is not exceeded
• Ensures full regulatory and legal requirements compliance and identifies potential risk issues and defines, negotiates and agrees the effective utilisation of resource in line with service specifications
• Identifies new tools and technologies to better serve the customer
• Carry out any other assignments as shall be delegated to in line with the objectives of the Department.

Knowledge and Skill Requirements:

• Grade 12 Certificate
• Bachelor Degree in Business related studies
• Master’s Degree will be an added advantage
• At least 5 years’ experience in a similar role
• Good communicator
• Numerical and computation skills
• Analytical (numerical and computation) skills
• Able to anticipate the challenges and opportunities which arise from customer, regulatory, technological and sector changes and translate these into coherent strategy.
• Ability to work in fast pace working environment.
• A wide range of creativity and latitude is expected.
• Ability to develop a variety of effective presentations persuasive with a variety of techniques, for example, by using computer graphics to represent the findings of research.

• Devises and implements commercial and business strategies aimed at ensuring timely billing and collection of revenue from all clients to enable the company operate as a viable business enterprise
• Organizes and coordinates market research to establish customers” areas of dissatisfaction and introduces alternative methods to redress the situation
• Reviews the market scenario of the water business on a continuous basis and exploits any emerging opportunities so as to enhance company revenue base
• Assesses the performance of support staff and arranges suitable training in respect of those found wanting
• Contributes to the departmental efficiency savings by ensuring that the allocated budget is not exceeded
• Ensures full regulatory and legal requirements compliance and identifies potential risk issues and defines, negotiates and agrees the effective utilisation of resource in line with service specifications
• Identifies new tools and technologies to better serve the customer
• Carry out any other assignments as shall be delegated to in line with the objectives of the Department.

• Good communicator
• Numerical and computation skills
• Analytical (numerical and computation) skills
• Able to anticipate the challenges and opportunities which arise from customer, regulatory, technological and sector changes and translate these into coherent strategy.
• Ability to work in fast pace working environment.
• A wide range of creativity and latitude is expected.
• Ability to develop a variety of effective presentations persuasive with a variety of techniques, for example, by using computer graphics to represent the findings of research.

• Grade 12 Certificate
• Bachelor Degree in Business related studies
• Master’s Degree will be an added advantage