Background

ZSIC Life Plc is an equal opportunity employer and a leading provider of long-term life assurance services in Zambia. Wholly owned by the Industrial Development Corporation (IDC), the company delivers flexible, reliable, and high-quality life assurance, pension, and fund management solutions through its nationwide branch network.Zambia job market

An opportunity has arisen in the Pensions Department, and ZSIC Life Plc invites applications from suitably qualified, motivated, and self-driven Zambian nationals for the position below.

HEAD PENSION SERVICES (ZL3)

PURPOSE OF ROLE

To lead the multi-employer pensions portfolio by providing strategic oversight for effective fund administration, business growth, board minute-taking, client service, and compliance with the Insurance Act.

KEY PERFORMANCE INDICATORS (KPIs)

• KPI 1. Strategic Leadership
  Develops and executes strategies to expand the Group Pensions business portfolio.
• KPI 2. Portfolio Performance
  Drives targeted growth in pensions revenue and client acquisition.
• KPI 3. Client Relationship Management
  Maintains high client retention and satisfaction through consistent engagement and quality service delivery.
• KPI 4. Regulatory Compliance
  Ensures full compliance with pensions laws, regulations, and reporting requirements.
• KPI 5. Risk Management
  Implements risk controls and prevents regulatory breaches and financial mismanagement.
• KPI 6. Operational Efficiency
  Improves pension processes to ensure timeliness, cost efficiency, and accuracy.
• KPI 7. Product Innovation
  Introduces or improves pension products in line with market needs and strategic objectives.
• KPI 8. Financial Performance
  Delivers strong profit margins and effective cost control within the approved pension portfolio budget.
• KPI 9. Team Leadership
  Builds and sustains a high-performing pensions team through training, coaching, and performance management.
• KPI 10. Board Minute Taking and Storage
  Ensures trustee meeting minutes are accurately recorded, securely stored, and easily retrievable.
• KPI 11. Stakeholder Engagement
  Strengthens relationships with trustees, regulators, and institutional clients to enhance influence and business growth.
• KPI 12. Anti-Money Laundering Monitoring
  Ensures anti-money laundering controls are embedded in pensions operations, with minimal audit or PIA inspection findings.

PERSONAL ATTRIBUTES

• Organized
• Confident
• Integrity
• Smart
• Collaborative and teamwork-oriented
• Attention to detail
• Innovative
• Agile
• Empathetic
• Confidential

SKILLS REQUIRED

• Pensions expertise
• Actuarial knowledge
• Marketing and sales
• Conflict resolution skills
• Coaching and mentorship
• Pensions legal framework and industry knowledge
• Strategic leadership
• Risk management
• Excellent communication
• Excellent presentation and report writing skills

MINIMUM QUALIFICATIONS AND EXPERIENCE

• Full Grade 12 Certificate.
• Bachelor’s Degree in Business Administration, Insurance & Pension Management, or equivalent.
• Master’s Degree in any relevant field is an added advantage.
• Membership of an appropriate professional body.
• Minimum of eight (8) years’ experience, with five (5) years being in a senior leadership role.

• Develops and executes strategies to expand the Group Pensions business portfolio.
• Drives targeted growth in pensions revenue and client acquisition.
• Maintains high client retention and satisfaction through consistent engagement and quality service delivery.
• Ensures full compliance with pensions laws, regulations, and reporting requirements.
• Implements risk controls and prevents regulatory breaches and financial mismanagement.
• Improves pension processes to ensure timeliness, cost efficiency, and accuracy.
• Introduces or improves pension products in line with market needs and strategic objectives.
• Delivers strong profit margins and effective cost control within the approved pension portfolio budget.
• Builds and sustains a high-performing pensions team through training, coaching, and performance management.
• Ensures trustee meeting minutes are accurately recorded, securely stored, and easily retrievable.
• Strengthens relationships with trustees, regulators, and institutional clients to enhance influence and business growth.
• Ensures anti-money laundering controls are embedded in pensions operations, with minimal audit or PIA inspection findings.

• Pensions expertise
• Actuarial knowledge
• Marketing and sales
• Conflict resolution skills
• Coaching and mentorship
• Pensions legal framework and industry knowledge
• Strategic leadership
• Risk management
• Excellent communication
• Excellent presentation and report writing skills

• Full Grade 12 Certificate.
• Bachelor’s Degree in Business Administration, Insurance & Pension Management, or equivalent.
• Master’s Degree in any relevant field is an added advantage.
• Membership of an appropriate professional body.