Head of Payment Operations
2025-08-21T15:14:44+00:00
citi
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_9354/logo/ci.png
https://www.citigroup.com/global
FULL_TIME
zambia
Lusaka
10101
Zambia
Professional Services
Accounting & Finance
2025-09-02T17:00:00+00:00
Zambia
8
About the job
The Head of Payments Operations is a senior country role responsible for managing the daily operations for Citi Zambia, consisting of multiple teams in multiple geographies performing related tasks. The overall objective is to ensure seamless, risk free, consistent execution of daily operations processes while managing internal stakeholders, regulators and clients.
Responsibilities:
This role title is Head Payment Operations and will be responsible, over and above country objectives, for ensuring client payment and receivables scorecard objectives and client needs are met – including;
Managing the end-to-end payment process which includes payment initiation, any payment document vetting/purpose of payment declarations, regulatory reporting and reconciliations
Through a comprehensive right placement strategy ensure work is completed at the appropriate risk, cost and quality
To ensure transactions are processed consistently, in a compliant manner, accurately and on time
Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
Ensure transactions are processed accurately and on time in coordination with the various outsourced processing teams
Ensure technology capability is fit for purpose and manual touch points and straight through processing rates are in line with market and Citi norms
Initiate programs to manage out payment processing exceptions
Actively participate in the development of scalable business and client solutions, ensuring client solutions and capabilities have strong foundations in implementation simplicity, STP processing, risk profile and self-servicing
Remain current and involved in payment and receivable market constructs and group offerings to leverage best practices and standards for home market.
Accountable for establishing and regularly testing the effectiveness of the risk and control disciplines for all processes
Manage all aspects of Operational governance
Contribute to the objectives of the entire function and Zambia branch
Re-engineer and redesign processes to ensure efficiency
Submit the recommendations for process re-design
Key contact for regulators to cover operational activities and control environment.
Represent Citi and Payments Operational unit at senior and regulatory forums
Execute Regulatory advocacy on behalf of Citi Bank in appropriate forums
Ensure requirements for regulatory change, remediation, automation and other projects are documented and enabled
Knowledge/Experience:
Significant experience in Financial Services
Strong understanding of Transactional Banking Products, Zambia payment and operations landscape
Demonstrated skills in senior position and banking operations.
Proven ability to establish and maintain business partnerships and client relationships.
Experience analysing client requirements and developing suitable, cost-effective solutions
Competencies:
Client Centric
Proactive in managing clients and support team
Leader of Self and others
Strong Execution Skills
Strong Risk and Control Mindset
Ability to drive change and implement sustainable processes
Effective English verbal and written communication
Qualifications:
Relevant experience in a related senior Banking Operations role with experience in operations, payments and management
Education:
Bachelor's/University degree
Master’s degree preferred
Managing the end-to-end payment process which includes payment initiation, any payment document vetting/purpose of payment declarations, regulatory reporting and reconciliations Through a comprehensive right placement strategy ensure work is completed at the appropriate risk, cost and quality To ensure transactions are processed consistently, in a compliant manner, accurately and on time Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations Ensure transactions are processed accurately and on time in coordination with the various outsourced processing teams Ensure technology capability is fit for purpose and manual touch points and straight through processing rates are in line with market and Citi norms Initiate programs to manage out payment processing exceptions Actively participate in the development of scalable business and client solutions, ensuring client solutions and capabilities have strong foundations in implementation simplicity, STP processing, risk profile and self-servicing Remain current and involved in payment and receivable market constructs and group offerings to leverage best practices and standards for home market. Accountable for establishing and regularly testing the effectiveness of the risk and control disciplines for all processes Manage all aspects of Operational governance Contribute to the objectives of the entire function and Zambia branch Re-engineer and redesign processes to ensure efficiency Submit the recommendations for process re-design Key contact for regulators to cover operational activities and control environment. Represent Citi and Payments Operational unit at senior and regulatory forums Execute Regulatory advocacy on behalf of Citi Bank in appropriate forums Ensure requirements for regulatory change, remediation, automation and other projects are documented and enabled
Qualifications: Relevant experience in a related senior Banking Operations role with experience in operations, payments and management Education: Bachelor's/University degree Master’s degree preferred
JOB-68a737e466671
Vacancy title:
Head of Payment Operations
[Type: FULL_TIME, Industry: Professional Services, Category: Accounting & Finance]
Jobs at:
citi
Deadline of this Job:
Tuesday, September 2 2025
Duty Station:
zambia | Lusaka | Zambia
Summary
Date Posted: Thursday, August 21 2025, Base Salary: Not Disclosed
Similar Jobs in Zambia
Learn more about citi
citi jobs in Zambia
JOB DETAILS:
About the job
The Head of Payments Operations is a senior country role responsible for managing the daily operations for Citi Zambia, consisting of multiple teams in multiple geographies performing related tasks. The overall objective is to ensure seamless, risk free, consistent execution of daily operations processes while managing internal stakeholders, regulators and clients.
Responsibilities:
This role title is Head Payment Operations and will be responsible, over and above country objectives, for ensuring client payment and receivables scorecard objectives and client needs are met – including;
Managing the end-to-end payment process which includes payment initiation, any payment document vetting/purpose of payment declarations, regulatory reporting and reconciliations
Through a comprehensive right placement strategy ensure work is completed at the appropriate risk, cost and quality
To ensure transactions are processed consistently, in a compliant manner, accurately and on time
Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
Ensure transactions are processed accurately and on time in coordination with the various outsourced processing teams
Ensure technology capability is fit for purpose and manual touch points and straight through processing rates are in line with market and Citi norms
Initiate programs to manage out payment processing exceptions
Actively participate in the development of scalable business and client solutions, ensuring client solutions and capabilities have strong foundations in implementation simplicity, STP processing, risk profile and self-servicing
Remain current and involved in payment and receivable market constructs and group offerings to leverage best practices and standards for home market.
Accountable for establishing and regularly testing the effectiveness of the risk and control disciplines for all processes
Manage all aspects of Operational governance
Contribute to the objectives of the entire function and Zambia branch
Re-engineer and redesign processes to ensure efficiency
Submit the recommendations for process re-design
Key contact for regulators to cover operational activities and control environment.
Represent Citi and Payments Operational unit at senior and regulatory forums
Execute Regulatory advocacy on behalf of Citi Bank in appropriate forums
Ensure requirements for regulatory change, remediation, automation and other projects are documented and enabled
Knowledge/Experience:
Significant experience in Financial Services
Strong understanding of Transactional Banking Products, Zambia payment and operations landscape
Demonstrated skills in senior position and banking operations.
Proven ability to establish and maintain business partnerships and client relationships.
Experience analysing client requirements and developing suitable, cost-effective solutions
Competencies:
Client Centric
Proactive in managing clients and support team
Leader of Self and others
Strong Execution Skills
Strong Risk and Control Mindset
Ability to drive change and implement sustainable processes
Effective English verbal and written communication
Qualifications:
Relevant experience in a related senior Banking Operations role with experience in operations, payments and management
Education:
Bachelor's/University degree
Master’s degree preferred
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to https://www.linkedin.com/jobs/view/4288700438/ to apply
All Jobs | QUICK ALERT SUBSCRIPTION
