Job Purpose

The Human Resource Officer will support the development and execution of HR strategies and operations by managing recruitment, onboarding, contracts administration, performance management processes, labour law advisory, and disciplinary procedures. The role ensures compliance with the Employment Code Act and other applicable labour regulations.

• Coordinate the full recruitment cycle including job postings, shortlisting, interviews, and reference checks.
• Prepare offer letters and employment documentation.
• Facilitate employee on boarding and orientation programs.
• Maintain recruitment records and update HR databases.
• Support workforce planning initiatives.
• Draft employment contracts, addendums, confirmation letters, and probation extension letters.
• Ensure contracts comply with the Employment Code Act and company policies.
• Monitor contract expiry dates and renewal timelines.
• Maintain secure and updated employee files (physical and electronic).
• Advise management on contract interpretation and compliance issues.
• Coordinate performance appraisal processes (quarterly/annual reviews).
• Support managers in setting KPIs and performance targets.
• Monitor probation evaluations and confirmation processes.
• Identify training and development needs arising from performance reviews.
• Support implementation of performance improvement plans (PIPs).
• Provide guidance to management and employees on labour laws and HR best practices.
• Ensure compliance with statutory requirements
• Interpret provisions under the Employment Code Act and related regulations.
• Liaise with external bodies such as the Ministry of Labour and Social Security where necessary.
• Manage disciplinary procedures in line with company policy and labour laws.
• Draft show cause letters, suspension letters, and disciplinary outcome letters.
• Facilitate disciplinary hearings and maintain proper documentation.
• Advise management on fair procedure and risk mitigation.
• Handle grievance procedures and employee relations matters.

• Bachelor’s Degree in Human Resource Management, Industrial Relations, Business Administration, or related field.
• Strong knowledge of Zambian labour laws.
• Membership with the Zambia Institute of Human Resource Management