EMPLOYMENT OPPORTUNITY

Position: Human Resources (HR) Manager

Location

Lusaka, Zambia

If you’re passionate about building high-performing teams, shaping a positive workplace culture, and making a meaningful impact on people and business success, this role is for you! Join us in leading key Human Resources initiatives across multiple functions while contributing to organisational growth. Take the next step in your HR career and apply today!

Purpose of the Position

To lead the end-to-end HR function within the country, partnering with business leaders to drive performance, develop talent and support the achievement of the company’s strategic goals.

Key Responsibilities

Recruitment & Selection

• Lead and manage end-to-end recruitment and selection processes across the country.
• Coordinate onboarding and induction of new employees.

Payroll and Employee Administration

• Oversee payroll processing and employee administration.
• Manage employee records, contracts, benefits and lifecycle processes.
• Ensure compliance with payroll, labour and statutory requirements.
• Resolve payroll and employee queries.

Industrial / Labour Relations

• Provide expert employee and labour relations support.
• Guide leaders on disciplinary, grievance and labour law matters.
• Ensure compliance with labour legislation and company policies.
• Manage stakeholder engagement and labour-related negotiations where required.

Training & Development

• Drive leadership, talent and employee development initiatives.
• Manage succession planning and talent pipelines for key positions.
• Coordinate training, e-learning and performance management processes.
• Manage the training budget.
• Identify and develop high-potential employees.

Culture, Engagement & CSI

• Champion company culture and employee engagement.
• Drive communication, wellbeing and recognition initiatives.
• Coordinate wellness and CSI programmes.
• Partner with leaders to create a positive workplace culture.
• Arrange and coordinate annual conventions and large-scale company events.
• Manage culture and event budgets.

Team Management

• Lead, coach and develop the People Support team.
• Build a high-performance, collaborative and engaged team culture.
• Set clear objectives and support team members in achieving business goals.

Reporting & Projects

• Prepare HR reports and support audits and compliance.
• Lead HR projects, continuous improvement initiatives and ad hoc business support.

Job Requirements

Essential

• Degree in Human Resources or a related field.
• Minimum of 5 years’ HR generalist experience, including 2 years’ management experience.
• Sound knowledge of payroll administration and labour legislation.
• Strong employee relations and recruitment experience.
• English communication skills: Advanced (verbal & written).
• Computer literacy: Intermediate (Google Workspace).
• Willingness to travel extensively within and outside Zambia.
• Zambian citizen.

Advantageous

• Retail industry experience.
• Advanced change management skills and leadership capabilities to operate successfully in a diverse and challenging environment.
• Ability to influence and negotiate at senior levels.

Competencies Required

• Honesty.
• Passion.
• Resourcefulness.
• Solution orientation.
• Performance driven.
• Detail orientation.
• Planning, organising and control.
• Service orientation.
• Stress tolerance.
• Confidence and decisiveness.
• Building and maintaining relationships.
• Ability to function independently.

• Lead and manage end-to-end recruitment and selection processes across the country.
• Coordinate onboarding and induction of new employees.
• Oversee payroll processing and employee administration.
• Manage employee records, contracts, benefits and lifecycle processes.
• Ensure compliance with payroll, labour and statutory requirements.
• Resolve payroll and employee queries.
• Provide expert employee and labour relations support.
• Guide leaders on disciplinary, grievance and labour law matters.
• Ensure compliance with labour legislation and company policies.
• Manage stakeholder engagement and labour-related negotiations where required.
• Drive leadership, talent and employee development initiatives.
• Manage succession planning and talent pipelines for key positions.
• Coordinate training, e-learning and performance management processes.
• Manage the training budget.
• Identify and develop high-potential employees.
• Champion company culture and employee engagement.
• Drive communication, wellbeing and recognition initiatives.
• Coordinate wellness and CSI programmes.
• Partner with leaders to create a positive workplace culture.
• Arrange and coordinate annual conventions and large-scale company events.
• Manage culture and event budgets.
• Lead, coach and develop the People Support team.
• Build a high-performance, collaborative and engaged team culture.
• Set clear objectives and support team members in achieving business goals.
• Prepare HR reports and support audits and compliance.
• Lead HR projects, continuous improvement initiatives and ad hoc business support.

• English communication skills: Advanced (verbal & written).
• Computer literacy: Intermediate (Google Workspace).
• Ability to influence and negotiate at senior levels.
• Honesty.
• Passion.
• Resourcefulness.
• Solution orientation.
• Performance driven.
• Detail orientation.
• Planning, organising and control.
• Service orientation.
• Stress tolerance.
• Confidence and decisiveness.
• Building and maintaining relationships.
• Ability to function independently.

• Degree in Human Resources or a related field.
• Minimum of 5 years’ HR generalist experience, including 2 years’ management experience.
• Sound knowledge of payroll administration and labour legislation.
• Strong employee relations and recruitment experience.
• Retail industry experience.
• Advanced change management skills and leadership capabilities to operate successfully in a diverse and challenging environment.