Background

At d.light, we are on a mission to transform the lives of 1 billion people with sustainable products. We are looking for a proactive, organized, and detail-oriented Human Resources Officer to support the delivery of effective HR services in Zambia. This role will be responsible for day-to-day HR operations, recruitment coordination, employee lifecycle management, compliance, and reporting, while helping ensure a strong employee experience and alignment with business priorities.

Key responsibilities

• Maintain accurate and up-to-date employee records, both physical and digital, in line with company standards and audit requirements
• Support HRIS data management to ensure data integrity and timely updates
• Coordinate onboarding and offboarding processes to deliver a seamless employee experience
• Administer employee documentation including contracts, confirmations, and statutory records
• Support end-to-end recruitment processes, including job posting, CV screening, interview coordination, and candidate communication
• Ensure recruitment activities are aligned with approved manpower plans
• Coordinate induction and onboarding activities for new employees
• Support the administration of the company’s performance management cycle
• Track completion of performance reviews and follow up with line managers and employees
• Assist with documentation and monitoring of Performance Improvement Plans
• Coordinate learning and development activities, including training logistics, communication, attendance tracking, and training records
• Support employee relations processes, including employee queries, grievances, and disciplinary matters, in line with company policy and local labor law
• Support payroll inputs, employee benefits administration, leave management, and reconciliation of HR records with payroll reports
• Prepare HR reports including headcount, attrition, recruitment status, and training metrics
• Support workplace health and safety coordination, records, reporting, and awareness activities

Requirements

• Bachelor’s degree in Human Resource Management, Business Administration, Social Sciences, or a related field
• Professional HR certification such as ZIHRM or equivalent will be an added advantage
• 3 to 5 years of relevant HR experience in a fast-paced environment
• Working knowledge of Zambia labour laws and HR best practices
• Experience using HRIS systems and managing HR data
• Strong organizational and administrative skills with attention to detail
• Good interpersonal and communication skills
• Ability to handle confidential information with discretion
• Proactive, solution-oriented, and able to manage multiple priorities effectively

• Maintain accurate and up-to-date employee records, both physical and digital, in line with company standards and audit requirements
• Support HRIS data management to ensure data integrity and timely updates
• Coordinate onboarding and offboarding processes to deliver a seamless employee experience
• Administer employee documentation including contracts, confirmations, and statutory records
• Support end-to-end recruitment processes, including job posting, CV screening, interview coordination, and candidate communication
• Ensure recruitment activities are aligned with approved manpower plans
• Coordinate induction and onboarding activities for new employees
• Support the administration of the company’s performance management cycle
• Track completion of performance reviews and follow up with line managers and employees
• Assist with documentation and monitoring of Performance Improvement Plans
• Coordinate learning and development activities, including training logistics, communication, attendance tracking, and training records
• Support employee relations processes, including employee queries, grievances, and disciplinary matters, in line with company policy and local labor law
• Support payroll inputs, employee benefits administration, leave management, and reconciliation of HR records with payroll reports
• Prepare HR reports including headcount, attrition, recruitment status, and training metrics
• Support workplace health and safety coordination, records, reporting, and awareness activities

• Strong organizational and administrative skills with attention to detail
• Good interpersonal and communication skills
• Ability to handle confidential information with discretion
• Proactive, solution-oriented
• Able to manage multiple priorities effectively
• Working knowledge of Zambia labour laws and HR best practices
• Experience using HRIS systems and managing HR data

• Bachelor’s degree in Human Resource Management, Business Administration, Social Sciences, or a related field
• Professional HR certification such as ZIHRM or equivalent will be an added advantage