Background information about the job or company:

To assist in providing user support and ensuring that infrastructure is ready for the Electronic Government Procurement (e-GP) system implementation.

Responsibilities or duties:

• Receive and respond to client queries and run diagnostic tests to determine solution, advise and resolve client queries on the e-GP system;
• Sensitization of PEs and suppliers on the usage of the e-GP system;
• e-GP system administration and generate weekly and monthly reports on activities undertaken;
• Collect customer feedback on the usability of the e-GP system with a view to improve its functionality;
• Provide support to Procuring Entities on the process of creating and evaluating tenders and Annual Procurement Plans and related issues on the e-GP system;
• Registration of Procuring Entities (PEs) and Suppliers on the e-GP system and support them on how to access information on the e-GP system;
• Troubleshoot ICT incidents related to the e-GP system;
• Performs other lawful duties assigned by superior from time to time.

Qualifications or requirements:

• Education: Full Grade 12 Certificate with at least five (5) credits or better including English and Mathematics.
• Vocational or Professional Requirements: Minimum of a Diploma in Computer Science.
• Relevant Post Qualification Experience: Must have a minimum of two (2) years’ work experience in ICT support and customer services.
• Knowledge of the e-GP system will be an added advantage.

Experience needed:

Must have a minimum of two (2) years’ work experience in ICT support and customer services.

• Receive and respond to client queries and run diagnostic tests to determine solution, advise and resolve client queries on the e-GP system;
• Sensitization of PEs and suppliers on the usage of the e-GP system;
• e-GP system administration and generate weekly and monthly reports on activities undertaken;
• Collect customer feedback on the usability of the e-GP system with a view to improve its functionality;
• Provide support to Procuring Entities on the process of creating and evaluating tenders and Annual Procurement Plans and related issues on the e-GP system;
• Registration of Procuring Entities (PEs) and Suppliers on the e-GP system and support them on how to access information on the e-GP system;
• Troubleshoot ICT incidents related to the e-GP system;
• Performs other lawful duties assigned by superior from time to time.

• Education: Full Grade 12 Certificate with at least five (5) credits or better including English and Mathematics.
• Vocational or Professional Requirements: Minimum of a Diploma in Computer Science.
• Relevant Post Qualification Experience: Must have a minimum of two (2) years’ work experience in ICT support and customer services.
• Knowledge of the e-GP system will be an added advantage.