Chrilan Technology Limited is looking for a motivated and reliable IT Support Staff member to join our team.

The successful candidate will provide technical support to clients, assist with system setup, troubleshoot IT-related issues, and support the smooth operation of our software and services.

Position: IT Support Staff

Location: Lusaka

Company: Chrilan Technology Limited

Key Responsibilities

• Provide first-line technical support to clients.
• Assist with software setup, configuration and troubleshooting.
• Respond to client support requests through phone, email and remote support tools.
• Help diagnose hardware, network, internet and software-related issues.
• Escalate complex technical issues to the appropriate team.
• Maintain clear records of support issues and resolutions.
• Support system updates, resets and basic user training where required.
• Ensure professional and timely communication with clients.

Minimum Requirements

• Grade 12 Certificate.
• Diploma in an IT-related field.
• Basic knowledge of computer hardware, software, networking and troubleshooting.
• Good communication skills.
• Ability to work under pressure and resolve issues quickly.
• Good customer service attitude.
• Willingness to learn and follow technical procedures.
• Must be reliable, organised and professional.

Added Advantage

• Experience in IT support, software support or helpdesk support.
• Knowledge of POS systems, accounting systems or invoicing systems.
• Experience using remote support tools.
• Basic understanding of databases or APIs.

• Provide first-line technical support to clients.
• Assist with software setup, configuration and troubleshooting.
• Respond to client support requests through phone, email and remote support tools.
• Help diagnose hardware, network, internet and software-related issues.
• Escalate complex technical issues to the appropriate team.
• Maintain clear records of support issues and resolutions.
• Support system updates, resets and basic user training where required.
• Ensure professional and timely communication with clients.

• Basic knowledge of computer hardware, software, networking and troubleshooting.
• Good communication skills.
• Ability to work under pressure and resolve issues quickly.
• Good customer service attitude.
• Willingness to learn and follow technical procedures.
• Must be reliable, organised and professional.
• Experience in IT support, software support or helpdesk support.
• Knowledge of POS systems, accounting systems or invoicing systems.
• Experience using remote support tools.
• Basic understanding of databases or APIs.

• Grade 12 Certificate.
• Diploma in an IT-related field.