Vacancy title:
Installation Supervisor

[Type: FULL_TIME, Industry: Telecommunications, Category: Management]

Jobs at:
Airtel

Deadline of this Job:
Monday, April 21 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Thursday, April 17 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.

CORE RESPONSIBILITIES ARE:

• Coordinate with dispatch for daily appointments for the installers
• Track job ticket status to close leads as scheduled by the installers
• Inventory management of FWA CPE/FTTX ONT and installation material at assigned stock point
• Ensure all installers have KYC Kits to complete customer on-boarding and toolbox for physical installation work
• Reconcile inventory and accessories picked vs deployed by installers
• Closure and Installation fulfilments through daily tracking.
• Design PJP (Route plan) within territory and conduct one gate meeting per day with assigned Installers to ensure ways of work governance metrics are in place.
• Tracking and monitoring performed installation work (civil and electrical) at customers premises
• Provide reports of works done with the corresponding time sheet for daily submission and reconciliation purposes.
• Supervise completion of tasks within the allotted time frame for the installers.
• Responsible for onboarding and training the Installers
• Conduct performance management of the Installers

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• Degree in Networks, Technical or Electrical or equivalent qualification
• Networks, Technical or electrical or equivalent qualification
• Professional Qualification in Project Management Techniques
• IT Literacy and business education, an added advantage

Relevant Experience:

• Splicing and racking abilities
• Managing multiple requests and complexities
• Working in non-traditional spaces such as roofs or basements

OTHER REQUIREMENTS

• Customer focused
• Problem-solving skills
• Negotiation and Advocacy skills
• Ability to work under tight deadlines
• Comfortable working at heights and off ladders
• A valid motorcycle or motorcar driver’s license
• Effective time management skills

Work Hours: 8

Experience in Months: 48

Level of Education: bachelor degree

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