We are seeking an experienced and proactive Lead Debt Collector to oversee and drive our debt recovery operations. The ideal candidate will lead the collections team, handle complex cases, and ensure high recovery performance across all portfolios. Frequent travel across assigned regions is required.

Key Responsibilities

Lead and supervise the debt collection team to meet monthly recovery targets.

Follow up on high-value or challenging overdue accounts through calls, emails, and physical visits.

Negotiate payment plans and settlements professionally.

Review and approve team reports, ensuring accuracy and completeness.

Train, motivate, and guide team members to improve performance.

Assist management in developing and implementing effective collection strategies.

Maintain strong relationships with clients while upholding professionalism.

Ensure all collection processes comply with company policies and relevant laws.

Requirements

Grade 12 certificate; Diploma in Business, Accounting, Marketing, or related field is an advantage.

Minimum of 2 years proven experience in a debt collection role (leadership experience is a plus).

Valid Zambian Driver’s License.

Strong communication, negotiation, and leadership skills.

Ability to handle high-pressure situations and resolve disputes calmly.

Honest, reliable, and able to maintain confidentiality.

Must be willing and able to travel frequently for work.

What We Offer

Competitive salary & performance-based incentives.

Supportive work environment.

• Lead and supervise the debt collection team to meet monthly recovery targets.
• Follow up on high-value or challenging overdue accounts through calls, emails, and physical visits.
• Negotiate payment plans and settlements professionally.
• Review and approve team reports, ensuring accuracy and completeness.
• Train, motivate, and guide team members to improve performance.
• Assist management in developing and implementing effective collection strategies.
• Maintain strong relationships with clients while upholding professionalism.
• Ensure all collection processes comply with company policies and relevant laws.

• Strong communication skills
• Negotiation skills
• Leadership skills
• Ability to handle high-pressure situations
• Ability to resolve disputes calmly
• Honesty
• Reliability
• Confidentiality

• Grade 12 certificate
• Diploma in Business, Accounting, Marketing, or related field is an advantage.
• Minimum of 2 years proven experience in a debt collection role
• Leadership experience is a plus
• Valid Zambian Driver’s License
• Willing and able to travel frequently for work