Summary
Date Posted: Monday, August 16, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
African Bush Camps is a family, committed to delivering on the guest experience through personalized guiding and hosting. Our camps are focused on the guest connection and allow for guests to experience the essence of a privately guided safari and a truly magical safari experience in Africa.
We are currently looking for a Lead Host;
Reporting to Camp Manager

Job Description
• Ensure all meals are setup in accordance with lodge standard style guides before the guests arrive to the table.
• Welcome guests on their arrival to the lodge and from activities.
• Ensure service of the guests follows the service guides set out
• Entertain guests in accordance to Lodge standards without neglecting a guest but without being over bearing.
• Ensure guests have everything they require before leaving for morning activity; water, sun screen, cameras and see the guests off
• Liaise with the Head Chef on menus and timings
• Prepare welcome packs and notes for arriving guests
• Collect guest evaluation forms and communicate with team on points (positive and negative) raised by the guest and where necessary report to the camp manager.
• Complete manager check lists on public areas, bar, curio shop and rooms to ensure areas are clean and presentable for new and in house guests
• Update information boards at back of house with arrival, departure, dietary requirements, flight details, who is sitting for which meals etc.
• Ensure hosting staff are present and confirm with the guide and guests on the afternoon activities
• Any guests requirements and requests are communicated to the correct department head e.g. Head Chef, Activities manager, butlers etc without delay
• Check in new guests as per lodge checklist and give them the lodge orientation as per lodge checklist
• Check with kitchen on afternoon tea and activities snacks and make sure the public areas are presentable
• Host afternoon high tea
• Complete front of house checklist
• Ensure you are presentable at all times.
• Ensure service of all meals are being conducted in accordance with the service style guide
• In charge of monthly department stock takes
• Confirm the guests wake up calls and departures times for the following day
• Ensure our safety protocol is being observed at all times.
• The job will require staff to stay in camp when need arises.
• Performance reviews for the team to be conducted

Host Qualifications / Skills:
• Verbal Communication
• Customer Service
• Resolving Conflict
• Teamwork
• Energy Level
• Thoroughness
• Professionalism

Education, Experience:
• O’levels Certificate
• Degree or Diploma in Hospitality Management
• Prior 5-star restaurant or hotel experience preferred

Job Experience: No Requirements

Work Hours: 8

Level of Education: Associate Degree

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Job application procedure
To apply for this job email your details to thorntreemanager@africanbushcamps.com

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