Applications are invited from qualified, experienced, and skilled candidates to fill the position of Merchant Acquisition Officer.

This role is responsible for providing back-office support to the Point of Sale (POS) on-boarding team and to implement card acquiring solutions for the banks Merchants.

The role is further responsible for Merchant Acquiring and after-sale support of the Digital Banking products.

Responsibilities or duties

• Support business units to achieve 100% of customer usage and acquisitions target for POS
• Provide training for digital products
• Resolve POS merchant queries quickly and efficiently
• Provide ad-hoc reports for acquisition, usage, and other relevant data
• Manage and maintain POS merchant relationships
• Provide support for product development, testing, and deployment
• Ensure customer files and queries are resolved within agreed Service Level Agreement.
• Co-ordination of customer requests in collaboration with Relationship Managers
• Understand and manage risks and risk events (incidents) relevant to the role
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements

Technical Skills & Competence:

• Bachelor’s Degree in Business, Social Sciences, Computer Science, or related fields.
• A Project related qualification will be an added advantage
• Must have a clear understanding of the current National Financial Switch/VISA/Master Card guidelines and rules.
• Must have a clear understanding of current Banking Rules and Regulations
• In-depth understanding of Lending policies and frameworks.
• Detailed knowledge of the Banking and Financial Services Act and other regulations governing commercial bank lending activities.

Critical Skills:

• Good verbal, written, communication and presentation skills.
• Good interpersonal relationship skills.
• Proficient in relevant computer applications and Android applications
• Proficient in customer service principles and practice
• Proficient understanding of IT
• Strong stakeholder relationship management experience
• Keen interest in digital financial trends and developments
• Proactive, quick learner and self-starter
• Team player
• Ability to work under pressure and be able to meet deadlines
• Open to flexible working hours
• Innovative, Analytical and with strong judgement

Qualifications and Requirements:

• Bachelor’s Degree in Business, Social Sciences, Computer Science, or related fields.
• A Project related qualification will be an added advantage
• Must have a clear understanding of the current National Financial Switch/VISA/Master Card guidelines and rules.
• Must have a clear understanding of current Banking Rules and Regulations
• In-depth understanding of Lending policies and frameworks.
• Detailed knowledge of the Banking and Financial Services Act and other regulations governing commercial bank lending activities.

• Support business units to achieve 100% of customer usage and acquisitions target for POS
• Provide training for digital products
• Resolve POS merchant queries quickly and efficiently
• Provide ad-hoc reports for acquisition, usage, and other relevant data
• Manage and maintain POS merchant relationships
• Provide support for product development, testing, and deployment
• Ensure customer files and queries are resolved within agreed Service Level Agreement.
• Co-ordination of customer requests in collaboration with Relationship Managers
• Understand and manage risks and risk events (incidents) relevant to the role
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements

• Good verbal, written, communication and presentation skills.
• Good interpersonal relationship skills.
• Proficient in relevant computer applications and Android applications
• Proficient in customer service principles and practice
• Proficient understanding of IT
• Strong stakeholder relationship management experience
• Keen interest in digital financial trends and developments
• Proactive, quick learner and self-starter
• Team player
• Ability to work under pressure and be able to meet deadlines
• Open to flexible working hours
• Innovative, Analytical and with strong judgement

• Bachelor’s Degree in Business, Social Sciences, Computer Science, or related fields.
• A Project related qualification will be an added advantage
• Must have a clear understanding of the current National Financial Switch/VISA/Master Card guidelines and rules.
• Must have a clear understanding of current Banking Rules and Regulations
• In-depth understanding of Lending policies and frameworks.
• Detailed knowledge of the Banking and Financial Services Act and other regulations governing commercial bank lending activities.