About the Role

We are looking for a hands-on Operations Officer to oversee our outbound and dispatch operations. You’ll be responsible for making sure orders move from our warehouse to customers quickly, accurately, and cost-effectively. If you’re organised, proactive, and thrive in fast-paced environments, this role is for you.

Key Responsibilities

• Manage Outbound & Dispatch Team: Lead, schedule, and supervise the dispatch team to meet daily targets and maintain high service standards.
• Follow-ups & Coordination: Conduct regular follow-ups with riders, Agents, and customers to resolve issues and ensure smooth deliveries of parcels
• Stock Management: Monitor stock levels, coordinate with warehouse/store teams, and ensure accurate inventory records to prevent stockouts and overstock.
• Route Planning: Plan and optimise delivery routes daily to reduce transit time, costs, and delays.
• Rider/Transport Management: Assign jobs to riders and enforce compliance with company policies.
• Timely Delivery: Take ownership of on-time delivery KPIs. Identify bottlenecks and implement corrective actions fast.
• Reporting: Maintain daily logs and provide reports on dispatches, deliveries and delays.

Requirements

• Diploma/Degree in Logistics, Purchasing and Supply, Business Administration, or related field.
• 1-2 years’ experience in operations, preferably someone with a background in courier/delivery service.
• Strong organisational and problem-solving skills.
• Working knowledge of Google Sheets/Excel for tracking and reporting.
• Good communication skills and ability to manage a team under pressure.

What We Offer

• Growth opportunities within the operations team
• Fast-paced environment with real impact on business results.

• Manage Outbound & Dispatch Team: Lead, schedule, and supervise the dispatch team to meet daily targets and maintain high service standards.
• Follow-ups & Coordination: Conduct regular follow-ups with riders, Agents, and customers to resolve issues and ensure smooth deliveries of parcels
• Stock Management: Monitor stock levels, coordinate with warehouse/store teams, and ensure accurate inventory records to prevent stockouts and overstock.
• Route Planning: Plan and optimise delivery routes daily to reduce transit time, costs, and delays.
• Rider/Transport Management: Assign jobs to riders and enforce compliance with company policies.
• Timely Delivery: Take ownership of on-time delivery KPIs. Identify bottlenecks and implement corrective actions fast.
• Reporting: Maintain daily logs and provide reports on dispatches, deliveries and delays.

• Strong organisational and problem-solving skills.
• Working knowledge of Google Sheets/Excel for tracking and reporting.
• Good communication skills and ability to manage a team under pressure.

• Diploma/Degree in Logistics, Purchasing and Supply, Business Administration, or related field.
• 1-2 years’ experience in operations, preferably someone with a background in courier/delivery service.