Background information about the job or company (e.g., role context, company overview)

Drake and Gorham Zambia Limited is seeking an Operations and Sales Manager.

Responsibilities or duties

Designing, implementing, and streamlining workflows to improve efficiency and speed.

Tracking key performance metrics (KPIs), creating reports, and analysing trends to inform strategy.

Overseeing CRM systems, sales automation tools, and technology infrastructure.

Assisting in setting sales goals, projections, and long-term planning based on data.

Providing the sales team with tools, resources, training, and support to maximize productivity.

Liaising between sales, marketing, finance, and operations to ensure alignment

Oversee day-to-day operations, including quality control, inventory management, procurement, and logistics (shipping systems).

Collaborate with all team members to ensure alignment of operational activities with business objectives.

Manage and optimize supply chain processes to ensure timely and cost-effective delivery of products.

Qualifications or requirements (e.g., education, skills)

Bachelor’s degree in Business Administration, Operations Management, Sales, or a related field (Master’s degree preferred) or equivalent experience

Proven experience in operations management, sales and distribution

Strong understanding of supply chain management, sales strategies, and distribution networks.

Excellent leadership, communication, and interpersonal skills.

Ability to analyse data, identify trends, and make data-driven decisions.

• Designing, implementing, and streamlining workflows to improve efficiency and speed.
• Tracking key performance metrics (KPIs), creating reports, and analysing trends to inform strategy.
• Overseeing CRM systems, sales automation tools, and technology infrastructure.
• Assisting in setting sales goals, projections, and long-term planning based on data.
• Providing the sales team with tools, resources, training, and support to maximize productivity.
• Liaising between sales, marketing, finance, and operations to ensure alignment
• Oversee day-to-day operations, including quality control, inventory management, procurement, and logistics (shipping systems).
• Collaborate with all team members to ensure alignment of operational activities with business objectives.
• Manage and optimize supply chain processes to ensure timely and cost-effective delivery of products.

• Leadership
• Communication
• Interpersonal skills
• Data analysis
• Trend identification
• Data-driven decision making
• Supply chain management
• Sales strategies
• Distribution networks

• Bachelor’s degree in Business Administration, Operations Management, Sales, or a related field (Master’s degree preferred) or equivalent experience
• Proven experience in operations management, sales and distribution