Background

Sandvik Mining is a global leader in equipment, tools, parts, and services for the mining and infrastructure industries, with applications in drilling, cutting, loading, tunneling, and quarrying. Proudly ranked among Forbes Top 50 Global Employers.

Role

The Parts and Service Sales Representative (PSSR) is responsible for supporting Sandvik customers within a defined sales area or territory by actively promoting and selling parts and services, with a view to expand sales, and to support Sandvik’s customers in as many aftermarket businesses opportunities as possible while ensuring customer satisfaction.

Duties

• Drive customer satisfaction
• Increase customer and market share
• Drive a good mix of product sales (portfolio)
• Value based sales approach, focus on profitability
• Promote new product ranges
• Collect competitor information
• Channel new business opportunities to the group
• Order Intake Actual vs. Budget/Forecast by customer – submission of accurate budget and forecasting figures
• Grow the revenue per machine
• Pricing consistency
• eBusiness sales growth with assigned customers
• Engage with all stakeholders at customer site

Requirements

• A technical qualification or equivalent experience
• University (College) degree (desired)
• 3 years customer facing experience in a technical or industrial field
• Knowledge of Sandvik Mining products.
• Sound knowledge and hands-on experience with surface mining equipment, aftermarket products and mining operations.
• Experience in sales and marketing.
• Valid Zambian Driver’s License
• Ability to work under minimum supervision
• Knowledge of Microsoft Office package
• Experience in the mining industry
• Engineering Institute of Zambia membership
• Team Player

• Drive customer satisfaction
• Increase customer and market share
• Drive a good mix of product sales (portfolio)
• Value based sales approach, focus on profitability
• Promote new product ranges
• Collect competitor information
• Channel new business opportunities to the group
• Order Intake Actual vs. Budget/Forecast by customer – submission of accurate budget and forecasting figures
• Grow the revenue per machine
• Pricing consistency
• eBusiness sales growth with assigned customers
• Engage with all stakeholders at customer site

• Knowledge of Sandvik Mining products.
• Sound knowledge and hands-on experience with surface mining equipment, aftermarket products and mining operations.
• Experience in sales and marketing.
• Ability to work under minimum supervision
• Knowledge of Microsoft Office package
• Team Player

• A technical qualification or equivalent experience
• University (College) degree (desired)
• 3 years customer facing experience in a technical or industrial field
• Experience in the mining industry
• Engineering Institute of Zambia membership