Job Purpose

Job market analysis

The Photocopier and Printer Technician will be responsible of installing, maintaining, and repairing photocopiers, printers, and related office equipment, ensuring optimal performance and minimal downtime. Setting up and installing new printers, copiers, scanners, and copier management software. Providing routine service and maintenance to copiers, scanners, printers, and fax machines. Providing demonstrations and customer training. Managing schedules and customer emergencies.

Summary of Key Responsibilities:

• Install, configure, and set up photocopiers, duplicators, and printers, including driver installation and network (print/scan) settings.
• Perform routine servicing and preventive maintenance to minimize equipment downtime.
• Diagnose and repair faults such as paper jams, print quality issues, error codes, and mechanical or electrical failures.
• Replace and adjust machine components (e.g., rollers, drums, fusers, feed units, sensors) and conduct testing after repairs.
• Respond to urgent breakdown calls and complete repairs within agreed service timelines.
• Maintain accurate records of service activities, parts used, and machine history.
• Provide basic user training on proper machine usage and care.
• Monitor and manage stock levels of spare parts and consumables (toner, drums, rollers, boards), and report reordering needs.

Required Key Competencies

• Good communication skills
• Sound technical troubleshooting and diagnostic skills
• Good time management and ability to work under pressure
• Excellent customer service skills
• Good Teamwork and reliability
• Outstanding troubleshooting and Customer Relations skills
• Ability to work independently while producing an exceptional quality of work

Primary Areas of Accountability:

Qualifications & Experience

• Degree or diploma in a Technical Field (electronics or related discipline is an advantage).
• Must have a minimum of 2-3 years of relevant experience in repairing and maintaining photocopiers, printers, duplicators, cash counters, sorters, or similar equipment.
• Must have experience with brands such as Canon, Ricoh, Konica Minolta, Xerox, Riso, Kyocera, G+D, Glory, Linksys, or equivalent is an added advantage.
• Proven experience with service and maintenance of copiers, multifunctional printers and fax machines.
• Basic knowledge of electronics, mechanical systems, and computer/network setup, including USB and network printing, scan-to-email, and scan-to-folder configurations.
• Strong problem-solving skills with attention to detail.
• CompTIA Network+ certification will be a plus
• Good communication skills with a customer-focused approach.
• Valid driver’s license and willingness to travel to client sites.

• Install, configure, and set up photocopiers, duplicators, and printers, including driver installation and network (print/scan) settings.
• Perform routine servicing and preventive maintenance to minimize equipment downtime.
• Diagnose and repair faults such as paper jams, print quality issues, error codes, and mechanical or electrical failures.
• Replace and adjust machine components (e.g., rollers, drums, fusers, feed units, sensors) and conduct testing after repairs.
• Respond to urgent breakdown calls and complete repairs within agreed service timelines.
• Maintain accurate records of service activities, parts used, and machine history.
• Provide basic user training on proper machine usage and care.
• Monitor and manage stock levels of spare parts and consumables (toner, drums, rollers, boards), and report reordering needs.

• Good communication skills
• Sound technical troubleshooting and diagnostic skills
• Good time management and ability to work under pressure
• Excellent customer service skills
• Good Teamwork and reliability
• Outstanding troubleshooting and Customer Relations skills
• Ability to work independently while producing an exceptional quality of work
• Basic knowledge of electronics, mechanical systems, and computer/network setup, including USB and network printing, scan-to-email, and scan-to-folder configurations.
• Strong problem-solving skills with attention to detail.
• Good communication skills with a customer-focused approach.

• Degree or diploma in a Technical Field (electronics or related discipline is an advantage).
• Must have a minimum of 2-3 years of relevant experience in repairing and maintaining photocopiers, printers, duplicators, cash counters, sorters, or similar equipment.
• Must have experience with brands such as Canon, Ricoh, Konica Minolta, Xerox, Riso, Kyocera, G+D, Glory, Linksys, or equivalent is an added advantage.
• Proven experience with service and maintenance of copiers, multifunctional printers and fax machines.
• CompTIA Network+ certification will be a plus
• Valid driver’s license and willingness to travel to client sites.