Product Manager : Payments and Business Ecosystem
2025-09-11T10:26:24+00:00
MTN Zambia
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https://www.greatzambiajobs.com/jobs/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Telecommunications
Management
2025-09-18T17:00:00+00:00
Zambia
8
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.
Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.
The key responsibilities for this role include but not limited to the following:
- Conduct market research and user research in payments and business ecosystem vertical;
- Analyse market trends, customer behaviour, and loyalty programs to optimize product offerings and drive growth;
- Assisting in the creation of the sub-functional vision and strategy while maintaining adherence to group product development and roadmap guidelines;
- Brainstorm and prioritise new product features in collaboration with other key functions such as Sales and Distribution, Customer Experience, Technology and Compliance;
- Develop, execute and monitor the role out of the product roadmap;
- Collaborate with Cross functional teams such as Marketing, Sales and Distribution, And Service Centres on product releases;
- Participating in strategic meetings and supporting initiatives that drive transformation across the function;
- Ensuring the alignment of the functional strategy with internal and external changes and overseeing its effective execution;
- Implementing risk mitigation strategies and evaluating the performance of SLAs and KPIs with CPSO guidance;
- Preparing and presenting proposals for change initiatives, policies, and SLAs, while escalating critical issues to the CPSO;
- Collaborating on the development of the Payments product roadmap and ensuring it aligns with the overarching group strategy;
- Monitoring performance and providing progress reports to the CPSO, while maintaining alignment with divisional goals;
- Executing projects, setting objectives, identifying risks, and ensuring effective product operations and customer satisfaction.
Candidate Requirements
- Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
- 4-year bachelor’s degree in Marketing, Commerce, Economics, Fintech or other business-related course;
- At least 4 years’ relevant experience in a similar position with at least 2 years in a managerial role;
- Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem is advantageous;
- Experience in Fintech, banking or financial services is preferred.
Conduct market research and user research in payments and business ecosystem vertical; Analyse market trends, customer behaviour, and loyalty programs to optimize product offerings and drive growth; Assisting in the creation of the sub-functional vision and strategy while maintaining adherence to group product development and roadmap guidelines; Brainstorm and prioritise new product features in collaboration with other key functions such as Sales and Distribution, Customer Experience, Technology and Compliance; Develop, execute and monitor the role out of the product roadmap; Collaborate with Cross functional teams such as Marketing, Sales and Distribution, And Service Centres on product releases; Participating in strategic meetings and supporting initiatives that drive transformation across the function; Ensuring the alignment of the functional strategy with internal and external changes and overseeing its effective execution; Implementing risk mitigation strategies and evaluating the performance of SLAs and KPIs with CPSO guidance; Preparing and presenting proposals for change initiatives, policies, and SLAs, while escalating critical issues to the CPSO; Collaborating on the development of the Payments product roadmap and ensuring it aligns with the overarching group strategy; Monitoring performance and providing progress reports to the CPSO, while maintaining alignment with divisional goals; Executing projects, setting objectives, identifying risks, and ensuring effective product operations and customer satisfaction
Grade 12 certificate with 5 credit or better of which English and Mathematics are a must; 4-year bachelor’s degree in Marketing, Commerce, Economics, Fintech or other business-related course; At least 4 years’ relevant experience in a similar position with at least 2 years in a managerial role; Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem is advantageous; Experience in Fintech, banking or financial services is preferred.
JOB-68c2a3d01cc20
Vacancy title:
Product Manager : Payments and Business Ecosystem
[Type: FULL_TIME, Industry: Telecommunications, Category: Management]
Jobs at:
MTN Zambia
Deadline of this Job:
Thursday, September 18 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Thursday, September 11 2025, Base Salary: Not Disclosed
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JOB DETAILS:
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.
Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.
The key responsibilities for this role include but not limited to the following:
- Conduct market research and user research in payments and business ecosystem vertical;
- Analyse market trends, customer behaviour, and loyalty programs to optimize product offerings and drive growth;
- Assisting in the creation of the sub-functional vision and strategy while maintaining adherence to group product development and roadmap guidelines;
- Brainstorm and prioritise new product features in collaboration with other key functions such as Sales and Distribution, Customer Experience, Technology and Compliance;
- Develop, execute and monitor the role out of the product roadmap;
- Collaborate with Cross functional teams such as Marketing, Sales and Distribution, And Service Centres on product releases;
- Participating in strategic meetings and supporting initiatives that drive transformation across the function;
- Ensuring the alignment of the functional strategy with internal and external changes and overseeing its effective execution;
- Implementing risk mitigation strategies and evaluating the performance of SLAs and KPIs with CPSO guidance;
- Preparing and presenting proposals for change initiatives, policies, and SLAs, while escalating critical issues to the CPSO;
- Collaborating on the development of the Payments product roadmap and ensuring it aligns with the overarching group strategy;
- Monitoring performance and providing progress reports to the CPSO, while maintaining alignment with divisional goals;
- Executing projects, setting objectives, identifying risks, and ensuring effective product operations and customer satisfaction.
Candidate Requirements
- Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
- 4-year bachelor’s degree in Marketing, Commerce, Economics, Fintech or other business-related course;
- At least 4 years’ relevant experience in a similar position with at least 2 years in a managerial role;
- Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem is advantageous;
- Experience in Fintech, banking or financial services is preferred.
Work Hours: 8
Experience in Months: 48
Level of Education: bachelor degree
Job application procedure
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