Manage all RTGS inward customer payments, ensuring immediate settlement, while mitigating risk.

Outstanding Items & Reconciliations

Liaise closely with the Reconciliations Team to investigate, resolve, and post relevant entries, ensuring all outstanding items are cleared promptly and accurately.

Manual Credits Processing

Ensure all manual credits are correctly, completely, and timeously captured in the relevant accounts in line with approved procedures and controls.

Regulatory Sweeps/Returned Funds

Ensure that all regulatory sweeps, garnish payments and reversals have settled within the expected time frame.

Recalls (inbound & outbound)

Actions and properly track all recall instructions.

Process Controls & Error Management

Maintain effective controls across all processes and ensure that all complaints, errors, and processing issues are accurately recorded and tracked.

Record Keeping & Exception Tracking

Maintain comprehensive and up-to-date records, including exception logs and trackers, to support transparency, audit readiness, and effective follow‑up.

Escalations & Incident Reporting

Escalate unresolved items in accordance with established escalation procedures and report all incidents within the required 48-hour timeframe.

RTGS Performance Monitoring

Compile and submit RTGS data daily to track system performance, turnaround times, and exception trends.

Business Insights from Payment Data

Analyse customer payment data to generate actionable insights that support business decision-making, efficiency improvements, and risk identification.

Process Improvement & Collaboration

Identify and interrogate inefficient processes and collaborate with relevant stakeholders to design and implement more efficient, effective, and compliant process solutions.

• Manage all RTGS inward customer payments, ensuring immediate settlement, while mitigating risk.
• Liaise closely with the Reconciliations Team to investigate, resolve, and post relevant entries, ensuring all outstanding items are cleared promptly and accurately.
• Ensure all manual credits are correctly, completely, and timeously captured in the relevant accounts in line with approved procedures and controls.
• Ensure that all regulatory sweeps, garnish payments and reversals have settled within the expected time frame.
• Actions and properly track all recall instructions.
• Maintain effective controls across all processes and ensure that all complaints, errors, and processing issues are accurately recorded and tracked.
• Maintain comprehensive and up-to-date records, including exception logs and trackers, to support transparency, audit readiness, and effective follow‑up.
• Escalate unresolved items in accordance with established escalation procedures and report all incidents within the required 48-hour timeframe.
• Compile and submit RTGS data daily to track system performance, turnaround times, and exception trends.
• Analyse customer payment data to generate actionable insights that support business decision-making, efficiency improvements, and risk identification.
• Identify and interrogate inefficient processes and collaborate with relevant stakeholders to design and implement more efficient, effective, and compliant process solutions.