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Vacancy title:
Receptionist
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Restaurant & Hospitality, Customer Service, Admin & Office]
Jobs at:
Alpha Lodge
Deadline of this Job:
Tuesday, August 18 2026
Duty Station:
Lusaka, Ndola, Chingola, Chipata | Lusaka
Summary
Date Posted: Thursday, August 6 2026, Base Salary: Not Disclosed
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Learn more about Alpha Lodge
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JOB DETAILS:
About Alpha Lodge
Alpha Lodge is a growing hospitality company committed to providing quality accommodation, excellent dining services, and outstanding customer care.
Work Locations
Lusaka: Sylvester Plot 1211
Ndola: Broadway Plot 326, Ndola CBD
Chingola: Plot 242, Kabundi Road
Chipata: Plot 816, Great East Road, Chipata CBD
Job Summary
The Receptionist serves as the first point of contact for guests by providing a warm welcome and efficient front office services. The role involves handling reservations, processing guest check-ins and check-outs, responding to inquiries, and maintaining accurate guest records.
Key Responsibilities
- Welcome guests and manage check-in and check-out procedures.
- Handle reservations, bookings, and guest inquiries.
- Answer telephone calls and respond to emails professionally.
- Process payments and maintain accurate guest records.
- Coordinate with housekeeping and other departments.
- Resolve guest concerns promptly and professionally.
Minimum Qualifications
- Certificate or Diploma in Hospitality, Front Office Operations, Business Administration, or a related field.
Experience
- Previous front office or customer service experience is an added advantage.
Core Competencies
- Customer service.
- Communication skills.
- Computer literacy.
- Organization and attention to detail.
- Professional appearance.
Female candidates and applicants with hospitality experience are encouraged to apply.
Work Hours: 8
Experience in Months: 12
Level of Education: high school
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Application Requirements
Application Letter, CV, Certified NRC, Certified Grade 12 Certificate, Relevant Certificates, One Traceable Reference.
WhatsApp (Enquiries): 0765514499
Only shortlisted candidates will be contacted for interviews.
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