RECEPTIONIST – BEM MOTORS

Location: Lusaka

Reporting To: Management

Job Purpose

BEM Motors is seeking a professional and customer-focused Receptionist to serve as the first point of contact for clients, visitors, and business partners. The role is responsible for managing the front desk, handling calls and enquiries, and providing administrative support to ensure smooth daily operations at the dealership.

Key Responsibilities

• Welcome and attend to customers, visitors, and suppliers in a courteous and professional manner.
• Answer, screen, and direct incoming telephone calls efficiently and accurately.
• Manage customer enquiries and direct them to the appropriate departments (Workshop, Spare Parts, Administration).
• Maintain a clean, organised, and professional reception and waiting area.
• Receive, record, and distribute incoming mail, documents, and deliveries.
• Maintain visitors’ and call registers in line with company procedures.
• Schedule appointments and assist with coordination of customer visits where required.
• Provide basic administrative support including typing, filing, photocopying, and document scanning.
• Monitor and request front office stationery and reception supplies.
• Support coordination of meetings by preparing meeting rooms and refreshments when required.
• Uphold BEM Motors’ customer service standards and corporate image at all times.

Qualifications and Skills

• Certificate or Diploma in Business Administration, Office Management, or a related field.
• Proven experience as a Receptionist or Front Desk Officer 2 years.
• Excellent communication and customer service skills.
• Professional appearance and strong interpersonal skills.
• Good organisational and multitasking abilities
• Ability to handle confidential information with discretion.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability to work under minimal supervision.
• Not less than 25 years of age.

• Welcome and attend to customers, visitors, and suppliers in a courteous and professional manner.
• Answer, screen, and direct incoming telephone calls efficiently and accurately.
• Manage customer enquiries and direct them to the appropriate departments (Workshop, Spare Parts, Administration).
• Maintain a clean, organised, and professional reception and waiting area.
• Receive, record, and distribute incoming mail, documents, and deliveries.
• Maintain visitors’ and call registers in line with company procedures.
• Schedule appointments and assist with coordination of customer visits where required.
• Provide basic administrative support including typing, filing, photocopying, and document scanning.
• Monitor and request front office stationery and reception supplies.
• Support coordination of meetings by preparing meeting rooms and refreshments when required.
• Uphold BEM Motors’ customer service standards and corporate image at all times.

• Excellent communication and customer service skills.
• Professional appearance and strong interpersonal skills.
• Good organisational and multitasking abilities
• Ability to handle confidential information with discretion.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability to work under minimal supervision.

• Certificate or Diploma in Business Administration, Office Management, or a related field.
• Proven experience as a Receptionist or Front Desk Officer 2 years.
• Not less than 25 years of age.