JOB OPPORTUNITY

(August 2026)

Position: RECEPTIONIST

The International School of Lusaka (ISL) is seeking to recruit a professional, enthusiastic, and customer-focused Receptionist to join our administrative team.

The Receptionist serves as the first point of contact for parents, students, staff, and visitors and plays a key role in creating a welcoming and efficient environment for the school community.

Key Responsibilities

• Receive and direct visitors in a professional and courteous manner.
• Answer, screen, and direct incoming telephone calls.
• Manage incoming and outgoing correspondence.
• Maintain accurate records and filing systems.
• Assist with scheduling appointments and meetings.
• Respond to general enquiries from parents, staff, and visitors.
• Provide administrative support to various departments as required.
• Support school events and other administrative activities as assigned.

Qualifications and Experience

• Diploma or Degree in Business Administration, Office Management, Public Administration, or a related field.
• Minimum of two years’ experience in a receptionist, front office, or customer service role.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational skills.
• Strong proficiency in Google Workspace (Docs, Sheets, Drive, Calendar, Gmail, and Forms) and the ability to work effectively in a cloud-based collaborative environment.
• Ability to maintain confidentiality and professionalism at all times.
• Experience working in a school or international environment will be an added advantage.

Personal Attributes

• Friendly and approachable personality.
• Strong customer service orientation.
• Professional appearance and demeanor.
• Ability to multitask and work under pressure.
• High level of integrity and reliability.

• Receive and direct visitors in a professional and courteous manner.
• Answer, screen, and direct incoming telephone calls.
• Manage incoming and outgoing correspondence.
• Maintain accurate records and filing systems.
• Assist with scheduling appointments and meetings.
• Respond to general enquiries from parents, staff, and visitors.
• Provide administrative support to various departments as required.
• Support school events and other administrative activities as assigned.

• Excellent verbal and written communication skills.
• Strong interpersonal and organizational skills.
• Strong proficiency in Google Workspace (Docs, Sheets, Drive, Calendar, Gmail, and Forms) and the ability to work effectively in a cloud-based collaborative environment.
• Ability to maintain confidentiality and professionalism at all times.
• Friendly and approachable personality.
• Strong customer service orientation.
• Professional appearance and demeanor.
• Ability to multitask and work under pressure.
• High level of integrity and reliability.

• Diploma or Degree in Business Administration, Office Management, Public Administration, or a related field.
• Minimum of two years’ experience in a receptionist, front office, or customer service role.
• Experience working in a school or international environment will be an added advantage.