Vacancy title:
Receptionist

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Admin & Office, Customer Service, Restaurant & Hospitality, Personal Care & Services]

Jobs at:
Kundji Natural Spa

Deadline of this Job:
Tuesday, August 18 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Tuesday, August 11 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Join our Team

We are looking for a Receptionist to join our team at KUNDJI Natural Spa.

The Receptionist is the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out experience. This role is critical in creating a positive first impression and delivering exceptional guest service.

Core Duties & Responsibilities:

• Guest Check-In & Check-Out: Efficiently and accurately process guest arrivals and departures. This includes verifying reservations, assigning rooms, issuing room keys, and processing payments .
• Reservation Management: Handle room bookings via phone, email, and in-person inquiries. Manage reservations, cancellations, and modifications to ensure accurate room availability .
• Guest Information & Assistance: Provide guests with detailed information about the hotel's facilities, services, dining options, and operating hours. Offer recommendations for local attractions, transportation, and activities .
• Payment Processing: Process guest payments using various methods (cash, credit/debit cards, mobile money). Ensure accuracy in billing, issue receipts, and maintain a balanced cash drawer .
• Telephone & Communication: Answer, screen, and direct incoming calls promptly and professionally. Take accurate messages and ensure they are delivered to the appropriate recipients .
• Guest Inquiry & Request Handling: Respond to guest inquiries, requests, and complaints professionally and promptly. Coordinate with other departments (Housekeeping, Maintenance, F&B) to fulfill guest needs .
• Record Keeping & Data Entry: Maintain accurate and up-to-date guest records and profiles within the Property Management System (PMS). Ensure all data is entered correctly and confidentially .
• Concierge Services: Assist guests with bookings for transportation, tours, restaurant reservations, and other local services as requested .
• Lobby & Front Desk Appearance: Maintain a clean, organized, and welcoming front desk and lobby area. Ensure all promotional materials and brochures are well-stocked and displayed .
• Security & Safety: Follow all hotel security protocols, including verifying guest identification. Report any suspicious activity or safety hazards to the supervisor or security team .
• Shift Handover: Prepare detailed and accurate shift handover reports to ensure seamless communication and continuity between shifts .

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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