Background

RICHBEL CAR HIRE AND TOURS IN KITWE, is looking for Front Office/ Receptionist.

Qualifications

• Education: A full Grade 12 Certificate with a minimum of 5 ‘O’ levels, including English.
• Professional Training: A Diploma or Degree in Front Office Management, Secretarial Studies, Public Relations or Business Administration.
• Experience: 1 -2 years of experience in a similar receptionist or customer-facing role.

Key Skills & Attributes

• Communication: Fluency in English with excellent verbal skills is essential for handling international and local clients.
• IT Proficiency: Mastery of Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment like printers and scanners.
• Customer Service: A friendly, professional demeanor with strong interpersonal skills and “ telephone etiquette”
• Organization: Ability to multitask, manage digital files and maintain a tidy reception area under pressure.

Typical Responsibilities

• Welcoming visitors and determining the nature of their visit.
• Answering, screening and forwarding incoming phone calls professionally.
• Managing bookings, responding to email inquiries and drafting correspondence.
• Providing administrative support, such as filing and maintaining office records.

• Welcoming visitors and determining the nature of their visit.
• Answering, screening and forwarding incoming phone calls professionally.
• Managing bookings, responding to email inquiries and drafting correspondence.
• Providing administrative support, such as filing and maintaining office records.

• Fluency in English with excellent verbal skills
• Mastery of Microsoft Office Suite (Word, Excel, Outlook)
• Basic office equipment operation (printers, scanners)
• Friendly, professional demeanor
• Strong interpersonal skills
• Telephone etiquette
• Ability to multitask
• Digital file management
• Tidy reception area maintenance under pressure

• Full Grade 12 Certificate with a minimum of 5 ‘O’ levels, including English.
• Diploma or Degree in Front Office Management, Secretarial Studies, Public Relations or Business Administration.