Background

Royal Asian Sunset Resort & Wellness Center is growing its team and looking for passionate people to join its hospitality, wellness and leisure operations.

This is an opportunity for talented, dedicated and service-oriented individuals to join the team and grow their careers within the hospitality industry.

Responsibilities

Receptionist

• Guest Check-In & Check-Out: Efficiently and accurately process guest arrivals and departures, including verifying reservations, assigning rooms, issuing keys, and handling payments.
• Reservation Management: Handle room bookings via phone, email, and in-person inquiries, managing reservations, cancellations, and modifications.
• Guest Information: Provide guests with detailed information about hotel facilities, services, dining options, and local attractions.
• Payment Processing: Process guest payments using various methods (cash, credit/debit cards, mobile money), ensuring accuracy and issuing receipts.
• Telephone Management: Answer, screen, and direct incoming calls promptly and professionally.
• Guest Inquiry & Request Handling: Respond to guest inquiries, requests, and complaints professionally, coordinating with other departments as needed.
• Record Keeping: Maintain accurate and up-to-date guest records and profiles within the Property Management System (PMS).
• Concierge Services: Assist guests with bookings for transportation, tours, and restaurant reservations.
• Lobby Maintenance: Maintain a clean, organized, and welcoming front desk and lobby area.
• Shift Handover: Prepare detailed shift handover reports to ensure seamless communication between shifts.

• Efficiently and accurately process guest arrivals and departures, including verifying reservations, assigning rooms, issuing keys, and handling payments.
• Handle room bookings via phone, email, and in-person inquiries, managing reservations, cancellations, and modifications.
• Provide guests with detailed information about hotel facilities, services, dining options, and local attractions.
• Process guest payments using various methods (cash, credit/debit cards, mobile money), ensuring accuracy and issuing receipts.
• Answer, screen, and direct incoming calls promptly and professionally.
• Respond to guest inquiries, requests, and complaints professionally, coordinating with other departments as needed.
• Maintain accurate and up-to-date guest records and profiles within the Property Management System (PMS).
• Assist guests with bookings for transportation, tours, and restaurant reservations.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Prepare detailed shift handover reports to ensure seamless communication between shifts.

• Customer Service
• Communication Skills
• Problem-Solving
• Attention to Detail
• Proficiency in Property Management Systems (PMS)
• Payment Processing
• Concierge Services

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred.
• Familiarity with Property Management Systems (PMS) is a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Strong organizational and record-keeping skills.