About Us:

Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto, is a leading player in the Advanced Biomass Cooking sector, dedicated to positive global impacts. As a Zambian/Swedish joint venture, we introduce clean-burning modern cook-stoves that use renewable cooking fuel pellets. Our locally produced pellets are an affordable and eco-friendly alternative to charcoal, promoting environmental sustainability and addressing the challenge of deforestation.

We are a young, dynamic start-up company and a leader in the Advanced Biomass Cooking sector, committed to creating positive impacts globally. From humble beginnings, we have cultivated a vibrant spirit and now boast excellent potential for growth. As we flourish, we seek an energetic and committed professional to join our team as a Field Customer Relationship Officer.

In line with the company's origins, we are seeking a committed and dynamic individual who can grow into the team and the role. The right person will be eager and brilliant, with strong interpersonal skills, integrity, and a love for systems and processes.

Position Overview

The Retail Support Officer is responsible for overseeing all retail outlets in Lusaka and ensuring that retail operations run efficiently. This role supervises Retail Assistants, ensuring adherence to job responsibilities and company standards. The Retail Support Officer will track sales performance, train Retail Assistants, manage stock requisitions and inventory, and facilitate effective communication between retail outlets and management.

Key Responsibilities

Retail Operations Oversight:

• Supervise all Retail Assistants, ensuring adherence to job responsibilities.
• Monitor sales performance at each retail outlet and implement improvement strategies.
• Maintain a deep understanding of sales systems and processes to support the retail team.
• Step in to support retail operations by temporarily covering Retail Assistants when necessary.

Staff Management & Training:

• Train and mentor Retail Assistants to enhance their skills and effectiveness.
• Assist in the recruitment and onboarding of Retail Assistants.
• Manage leave schedules to ensure business continuity.

Stock & Inventory Management:

• Oversee stock levels at all retail outlets and ensure proper stock management.
• Monitor stock movements online and conduct physical inventory checks.
• Process stock requisitions on behalf of Retail Assistants and ensure timely deliveries.

Customer Engagement & Sales Growth:

• Ensure high-quality customer interaction and satisfaction at all retail outlets.
• Address customer complaints and escalate unresolved issues when necessary.
• Work closely with the Sales and After-Sales teams to align retail strategies with broader company goals.

Communication & Reporting:

• Serve as the communication link between Retail Assistants and Sales Management or other departments.
• Prepare and submit regular reports on retail performance, sales trends, and operational challenges.

Qualifications and Skills

• Education: Degree in Sales, Business Administration, Retail Management, or a related field.
• Experience: Minimum of 3 years’ experience in retail operations or sales supervision.
• Technical Skills: Strong proficiency in retail sales systems, inventory management, and data analysis.
• Leadership Skills: Proven ability to supervise and train retail staff.
• Interpersonal Skills: Strong customer service orientation with excellent communication abilities.
• Organizational Skills: Ability to manage multiple retail locations efficiently.
• Problem-Solving: Quick thinking and adaptability to operational challenges.

Key Performance Indicators (KPIs)

• Sales Growth: Performance improvement across retail outlets.
• Inventory Accuracy: Efficient stock management and reduced losses.
• Customer Satisfaction: Positive customer feedback and minimal complaints.
• Staff Performance: Well-trained and effective Retail Assistants.

• Supervise all Retail Assistants, ensuring adherence to job responsibilities.
• Monitor sales performance at each retail outlet and implement improvement strategies.
• Maintain a deep understanding of sales systems and processes to support the retail team.
• Step in to support retail operations by temporarily covering Retail Assistants when necessary.
• Train and mentor Retail Assistants to enhance their skills and effectiveness.
• Assist in the recruitment and onboarding of Retail Assistants.
• Manage leave schedules to ensure business continuity.
• Oversee stock levels at all retail outlets and ensure proper stock management.
• Monitor stock movements online and conduct physical inventory checks.
• Process stock requisitions on behalf of Retail Assistants and ensure timely deliveries.
• Ensure high-quality customer interaction and satisfaction at all retail outlets.
• Address customer complaints and escalate unresolved issues when necessary.
• Work closely with the Sales and After-Sales teams to align retail strategies with broader company goals.
• Serve as the communication link between Retail Assistants and Sales Management or other departments.
• Prepare and submit regular reports on retail performance, sales trends, and operational challenges.

• Strong proficiency in retail sales systems, inventory management, and data analysis.
• Proven ability to supervise and train retail staff.
• Strong customer service orientation with excellent communication abilities.
• Ability to manage multiple retail locations efficiently.
• Quick thinking and adaptability to operational challenges.

• Degree in Sales, Business Administration, Retail Management, or a related field.
• Minimum of 3 years’ experience in retail operations or sales supervision.