Job Purpose

To coordinate sales activities by acting as a link between customers, the production team, and the stores unit, ensuring efficient order processing, timely delivery, and high customer satisfaction.

Main Duties and Responsibilities

• Coordinate communication between customers, production, and stores to ensure smooth order fulfillment.
• Process and track customer orders from receipt to delivery.
• Ensure accurate order entry and alignment with production schedules.
• Monitor stock levels in collaboration with the stores unit and advise on replenishment needs.
• Follow up with the production team to ensure timely manufacturing of customer orders.
• Update customers on order status, delivery timelines, and any delays.
• Resolve customer queries and complaints by coordinating internally for quick solutions.
• Maintain proper documentation of orders, deliveries, and customer interactions.
• Prepare regular sales and order status reports for management.

Skills & Attributes

• Strong coordination and organizational skills
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Strong problem-solving skills
• Team player with a proactive approach

Qualifications and Experience

• Grade 12 Certificate with a minimum of 5 credits including English and Mathematics
• Degree in Sales and Marketing, Business Administration, or a related field
• Minimum of 2–3 years’ experience in a similar coordination or sales support role. Experience in working with the 'FOCUS' ERP will be an added advantage

• Coordinate communication between customers, production, and stores to ensure smooth order fulfillment.
• Process and track customer orders from receipt to delivery.
• Ensure accurate order entry and alignment with production schedules.
• Monitor stock levels in collaboration with the stores unit and advise on replenishment needs.
• Follow up with the production team to ensure timely manufacturing of customer orders.
• Update customers on order status, delivery timelines, and any delays.
• Resolve customer queries and complaints by coordinating internally for quick solutions.
• Maintain proper documentation of orders, deliveries, and customer interactions.
• Prepare regular sales and order status reports for management.

• Strong coordination and organizational skills
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Strong problem-solving skills
• Team player with a proactive approach

• Grade 12 Certificate with a minimum of 5 credits including English and Mathematics
• Degree in Sales and Marketing, Business Administration, or a related field
• Minimum of 2–3 years’ experience in a similar coordination or sales support role. Experience in working with the 'FOCUS' ERP will be an added advantage