Job Purpose:

To enhance the effectiveness and performance of Airtel Zambia's sales force and distribution partners by delivering high-quality, engaging, and impactful training programs across retail, channel partner, and field sales teams. The role will focus on building product knowledge, improving sales skills, and reinforcing distribution excellence aligned with Airtel’s commercial strategies.

Key Responsibilities:

1. Training Delivery & Facilitation

• Plan, design, and deliver training sessions for field sales executives, territory sales managers, retail agents, and distributor staff.
• Conduct onboarding programs for new sales staff and partners.
• Deliver product, process, and systems training including Airtel Money, voice/data offers, recharge platforms, and digital sales tools.

2. Content Development

• Develop localized training content, sales playbooks, and job aids in line with Airtel’s products and sales priorities.
• Collaborate with product, marketing, and sales teams to ensure training content is accurate and up to date.

3. Performance Coaching

• Conduct field coaching and joint market visits to reinforce training and improve real-time selling techniques.
• Provide feedback and support to improve productivity, target achievement, and channel partner engagement.

4. Program Evaluation and Reporting

• Track and report training effectiveness using KPIs such as post-training assessments, sales performance improvements, and market execution.
• Maintain detailed training records and provide regular feedback to management.

5. Stakeholder Engagement

• Partner with sales managers, zonal leads, and distributor owners to identify training needs and align learning plans.
• Provide input to national training strategies and continuous improvement initiatives.

• Plan, design, and deliver training sessions for field sales executives, territory sales managers, retail agents, and distributor staff.
• Conduct onboarding programs for new sales staff and partners.
• Deliver product, process, and systems training including Airtel Money, voice/data offers, recharge platforms, and digital sales tools.
• Develop localized training content, sales playbooks, and job aids in line with Airtel’s products and sales priorities.
• Collaborate with product, marketing, and sales teams to ensure training content is accurate and up to date.
• Conduct field coaching and joint market visits to reinforce training and improve real-time selling techniques.
• Provide feedback and support to improve productivity, target achievement, and channel partner engagement.
• Track and report training effectiveness using KPIs such as post-training assessments, sales performance improvements, and market execution.
• Maintain detailed training records and provide regular feedback to management.
• Partner with sales managers, zonal leads, and distributor owners to identify training needs and align learning plans.
• Provide input to national training strategies and continuous improvement initiatives.

• Training Delivery
• Facilitation
• Content Development
• Sales Skills
• Product Knowledge
• Performance Coaching
• Stakeholder Engagement
• Communication
• Interpersonal Skills

• Experience in sales and distribution training
• Knowledge of Airtel products and services
• Ability to develop and deliver engaging training programs
• Strong coaching and feedback skills
• Excellent communication and interpersonal skills