About the company

Rainfields Car Hire & Tours has served clients in Zambia since 2013. Based in Lusaka, the company provides vehicle rental and guided tour services, helping individual and business clients arrange transport and travel.

The role

We are seeking a Sales and Marketing Officer to promote car hire and tour services, attract new clients and build lasting customer relationships. The successful candidate will identify opportunities, present the company’s services and help turn enquiries into bookings.

Sales and business development

• Identify and approach prospective corporate, institutional and individual clients for car hire and tour services.
• Build a pipeline of leads through calls, visits, referrals, networking and appropriate digital channels.
• Present the company’s services, prepare proposals or quotations with the relevant team, and follow up until enquiries are resolved.
• Convert qualified enquiries into bookings and seek repeat business while meeting agreed sales targets.
• Maintain accurate records of prospects, client interactions, quotations, bookings and follow up actions.

Marketing and customer relationships

• Help plan and carry out campaigns that promote the fleet, travel options and guided tours to suitable customer groups.
• Develop clear promotional content for approved channels and coordinate updates with management.
• Monitor competitors, customer needs and market trends, then suggest practical ways to increase enquiries and bookings.
• Maintain professional relationships with clients and partners, respond promptly to questions and follow up on service feedback.
• Work closely with reservations and operations to confirm availability, communicate client requirements and support smooth service delivery.
• Prepare weekly activity updates and monthly reports on leads, conversions, sales results and marketing activities.

Qualifications and skills

• Diploma in Sales and Marketing, Public Relations or a related field. A degree is an advantage.
• At least two years of relevant sales or marketing experience.
• Strong communication, presentation, negotiation and customer service skills.
• Good computer skills, initiative and the ability to organise and follow up on leads.
• Experience in car hire, travel, tourism or a related service industry is an advantage.
• Current registration or membership with the Zambia Institute of Marketing is an added advantage at shortlisting. The successful candidate must meet applicable professional registration requirements before practising marketing.

• Identify and approach prospective corporate, institutional and individual clients for car hire and tour services.
• Build a pipeline of leads through calls, visits, referrals, networking and appropriate digital channels.
• Present the company’s services, prepare proposals or quotations with the relevant team, and follow up until enquiries are resolved.
• Convert qualified enquiries into bookings and seek repeat business while meeting agreed sales targets.
• Maintain accurate records of prospects, client interactions, quotations, bookings and follow up actions.
• Help plan and carry out campaigns that promote the fleet, travel options and guided tours to suitable customer groups.
• Develop clear promotional content for approved channels and coordinate updates with management.
• Monitor competitors, customer needs and market trends, then suggest practical ways to increase enquiries and bookings.
• Maintain professional relationships with clients and partners, respond promptly to questions and follow up on service feedback.
• Work closely with reservations and operations to confirm availability, communicate client requirements and support smooth service delivery.
• Prepare weekly activity updates and monthly reports on leads, conversions, sales results and marketing activities.

• Strong communication, presentation, negotiation and customer service skills.
• Good computer skills, initiative and the ability to organise and follow up on leads.

• Diploma in Sales and Marketing, Public Relations or a related field. A degree is an advantage.
• At least two years of relevant sales or marketing experience.
• Experience in car hire, travel, tourism or a related service industry is an advantage.
• Current registration or membership with the Zambia Institute of Marketing is an added advantage at shortlisting. The successful candidate must meet applicable professional registration requirements before practising marketing.