Our Client a Company in Hospitality seeks to recruit a Senior Reservations Consultant to be based in Livingstone Southern Province, Zambia.

Job Title: Senior Reservations Consultant

Location: Livingstone, Zambia

Reports To: Island Manager

The Role:

The Senior Reservation Consultant oversees the reservations team, ensuring seamless booking processes and exceptional customer service. Manage high-profile bookings, optimize reservation strategies, and liaise with key stakeholders to enhance guest experiences.

Key responsibilities include:

• Lead and supervise the reservations team, ensuring efficiency and accuracy in bookings.
• Handle VIP and complex reservations, coordinating special requests and personalized experiences.
• Develop and implement reservation policies to maximize occupancy and revenue.
• Maintain strong relationships with travel agencies, corporate clients, and tour operators.
• Analyze booking trends and provide reports to management for strategic planning.
• Train and mentor junior reservation staff, ensuring high service standards.
• Resolve escalated customer inquiries and complaints professionally.

Qualifications or specialized knowledge/experience required:

• Bachelor's degree in Hospitality, Tourism, or a related field.
• Minimum of 5 years of experience in reservations or hospitality management.
• Strong leadership and problem-solving skills.
• Proficiency in reservation systems and software.
• Excellent communication and negotiation abilities.

Core Competencies:

• Self-motivated and target-driven.
• Excellent interpersonal and leadership skills.
• Ability to work independently and manage multiple priorities.
• Passionate about sustainability

• Lead and supervise the reservations team, ensuring efficiency and accuracy in bookings.
• Handle VIP and complex reservations, coordinating special requests and personalized experiences.
• Develop and implement reservation policies to maximize occupancy and revenue.
• Maintain strong relationships with travel agencies, corporate clients, and tour operators.
• Analyze booking trends and provide reports to management for strategic planning.
• Train and mentor junior reservation staff, ensuring high service standards.
• Resolve escalated customer inquiries and complaints professionally.

• Strong leadership and problem-solving skills.
• Proficiency in reservation systems and software.
• Excellent communication and negotiation abilities.
• Self-motivated and target-driven.
• Excellent interpersonal and leadership skills.
• Ability to work independently and manage multiple priorities.
• Passionate about sustainability

• Bachelor's degree in Hospitality, Tourism, or a related field.
• Minimum of 5 years of experience in reservations or hospitality management.