Purpose

The role is responsible for the design, updating, and implementation of training interventions aimed at enhancing leadership effectiveness and site safety. This aligns with the company’s commitment to continuous improvement, operational excellence, and high-performing teams through targeted leadership development. Responsibilities also include coordinating and managing training programs and sessions, evaluating learning outcomes, and ensuring successful training closeout.

Key Responsibilities

The holder of this position will be required to adhere to all relevant requirements, policies, procedures and legal regulations pertaining to health, safety, environment and quality, as well as finance, human resources, and any other regulations as required by the company and relevant to the level of the role and responsibilities of the function.

Qualifications/CERTIFICATIONS

• Full grade twelve (G12) school certificate.
• Bachelor’s degree in business administration, Social Science, or related field.
• Certifications in leadership development, project management (e.g., PMP) are highly desirable.
• ZIHRM certification is a must.

Experience

• Minimum of 5 years’ experience in Learning and Development, with a focus on leadership training.
• Proven track record in designing and implementing leadership development programs that drive measurable improvements in business performance.
• Proficiency in leveraging data analytics to assess training effectiveness and inform continuous improvement strategies.

BEHAVIOURAL TRAITS

• Exceptional leadership and influence skills.
• Strong analytical and strategic thinking capabilities.
• Highly effective communicator, capable of engaging with diverse audiences.
• Innovative, with a passion for continuous improvement and learning.
• Collaborative mindset, with the ability to work across functions and teams.
• Attention to detail oriented
• Adopts and embraces FQM corporate values

OPERATIONAL REQUIREMENTS

• Availability to work outside of standard hours as needed to conduct training sessions or meet project deadlines.
• Willingness to travel as needed for program delivery and stakeholder engagement.
• Ability to adapt to a rapidly changing business environment.
• Proficient in project management tools, data analysis software, and digital learning platforms.

• Supervisory Training Module Development & Facilitation: Design and deliver training programs focused on enhancing employees’ soft skills and frontline leadership capabilities.
• Program Delivery: Facilitate all Supervisory and People Skills Development programs, including Leading Teams and A Day in the Life of a Supervisor, aimed at strengthening supervisory and leadership effectiveness.
• Training Planning & Implementation: Plan, develop, and manage the implementation of frontline supervisory learning outcomes and soft skills training. Continuously recommend improvements to existing training methods, techniques, and programs.
• Needs Analysis & Program Enhancement: Analyze soft skills training needs to develop new programs or refine existing ones to better meet evolving business and employee development goals.
• Data-Driven Evaluation: Utilize data analytics to assess the effectiveness of training programs, ensuring visibility of outcomes and making informed adjustments based on performance feedback aligned with business objectives.
• Stakeholder Engagement: Collaborate with key stakeholders to identify leadership development needs, evaluate training impact, and ensure alignment with business growth and employee development strategies.
• Mentorship & Coaching Coordination: Organize and oversee mentorship and coaching sessions for participants in the frontline supervisory training programs.
• Continuous Improvement Initiatives: Support and encourage the execution of sectional continuous improvement projects by supervisors participating in training.
• Record Management & Reporting: Monitor and evaluate the effectiveness of training interventions through system-generated reports and feedback from line managers, ensuring visibility for management.
• Additional Duties: Perform any other responsibilities reasonably assigned by the supervisor to support the effective operations of the Training Department.

• Exceptional leadership and influence skills
• Strong analytical and strategic thinking capabilities
• Highly effective communication skills
• Innovative thinking
• Collaborative mindset
• Attention to detail
• Proficiency in project management tools
• Proficiency in data analysis software
• Proficiency in digital learning platforms

• Full grade twelve (G12) school certificate
• Bachelor’s degree in business administration, Social Science, or related field
• ZIHRM certification is a must
• Certifications in leadership development, project management (e.g., PMP) are highly desirable