Role Purpose

The Store Manager is responsible for the day-to-day running of the Curtain Factory showroom — ensuring excellent customer service, strong team performance, and a consistently professional store environment. This role is the first line of management for retail staff and the operational anchor of the store floor.

Supervises / Manages

Retail Sales Representatives

Key Responsibilities & Duties

Store Operations

• Ensure the showroom is open, prepared, and professionally presented at the start of every trading day.
• Oversee daily store operations, staff deployment, and floor management
• Handle escalated customer complaints and service failures with professionalism
• Ensure all product displays, samples, and pricing are accurate and up to date

Team Leadership

• Supervise all retail sales staff on the floor daily
• Conduct daily briefings on targets, promotions, and priorities
• Monitor individual sales performance and provide real-time coaching
• Report persistent performance or conduct concerns to HR

Sales Performance

• Drive the store's achievement of daily and monthly sales targets
• Monitor conversion rates and coach the team on closing techniques
• Assist with complex customer enquiries that require senior intervention
• Coordinate with the Admin Officer on quotation follow-up activity

Site Visits & Client Measurements

• Visit client premises to take accurate window and curtain measurements as required — particularly for higher-value or complex jobs
• Verify the accuracy of measurements taken by Sales Representatives before they are released to production — measurements signed off by the Store Supervisor are treated as final
• Use approved measurement sheets and tools — record dimensions, fittings, fabric requirements, and site conditions accurately
• Coach Sales Representatives on correct measurement technique, recording, and on-site client conduct
• Represent the company professionally on every site visit — uniform, punctuality, and respectful conduct in client homes and offices

Administration

• Submit daily sales reports to management
• Manage staff schedules and time-keeping for the retail team
• Escalate stock and operational requirements to the Operations Manager

KEY PERFORMANCE INDICATORS (KPIs)

• Store monthly sales target — achieved or exceeded
• Team conversion rate — walk-in to sale
• Customer complaint rate — zero unresolved complaints
• Showroom presentation standard — maintained daily
• Staff punctuality and attendance within the retail team
• Daily sales report submitted on time — 100%

Role Requirements

Minimum Qualifications & Education

• Zambia School Certificate (Grade 12) required

Experience Required

• Minimum 2 years in retail sales — at least 1 year in a supervisory role
• Experience in home décor, textiles, or interior retail advantageous

Skills & Competencies

• Strong sales and customer service skills
• Team supervision and basic performance management
• Clear communication — verbal and written
• Basic reporting and store administration

Personal Attributes

• Natural leader — earns respect through competence and consistency
• Customer-focused — sets the tone for the entire floor
• Energetic and motivating — raises team performance by example
• Reliable and consistent — present, prepared, and professional every day.

• Ensure the showroom is open, prepared, and professionally presented at the start of every trading day.
• Oversee daily store operations, staff deployment, and floor management
• Handle escalated customer complaints and service failures with professionalism
• Ensure all product displays, samples, and pricing are accurate and up to date
• Supervise all retail sales staff on the floor daily
• Conduct daily briefings on targets, promotions, and priorities
• Monitor individual sales performance and provide real-time coaching
• Report persistent performance or conduct concerns to HR
• Drive the store's achievement of daily and monthly sales targets
• Monitor conversion rates and coach the team on closing techniques
• Assist with complex customer enquiries that require senior intervention
• Coordinate with the Admin Officer on quotation follow-up activity
• Visit client premises to take accurate window and curtain measurements as required — particularly for higher-value or complex jobs
• Verify the accuracy of measurements taken by Sales Representatives before they are released to production — measurements signed off by the Store Supervisor are treated as final
• Use approved measurement sheets and tools — record dimensions, fittings, fabric requirements, and site conditions accurately
• Coach Sales Representatives on correct measurement technique, recording, and on-site client conduct
• Represent the company professionally on every site visit — uniform, punctuality, and respectful conduct in client homes and offices
• Submit daily sales reports to management
• Manage staff schedules and time-keeping for the retail team
• Escalate stock and operational requirements to the Operations Manager

• Strong sales and customer service skills
• Team supervision and basic performance management
• Clear communication — verbal and written
• Basic reporting and store administration

• Zambia School Certificate (Grade 12) required