Waiter/Waitress job at Ace Hotel and Tours Limited
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Waiter/Waitress
2026-03-27T17:19:27+00:00
Ace Hotel and Tours Limited
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_10110/logo/Ace%20Hotel%20and%20Tours%20Limited.png
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Hospitality, and Tourism
Customer Service, Restaurant & Hospitality
ZMW
MONTH
2026-04-10T17:00:00+00:00
8

We are looking for professional, well-presented, and service-driven waiters and waitresses to deliver a premium guest experience at our rooftop lounge. This role goes beyond taking orders—you will be responsible for creating a memorable and refined dining atmosphere for every guest.

Role Overview

As part of our front-of-house team, you will be the face of the rooftop experience, ensuring guests feel welcomed, attended to, and valued from arrival to departure.

Key Responsibilities

1. Guest Experience & Service

  • Welcome and attend to guests in a professional and friendly manner
  • Take accurate food and drink orders with confidence
  • Serve food and beverages with proper presentation and timing
  • Regularly check on guests without being intrusive

2. Product Knowledge

  • Have a strong understanding of the menu (food, cocktails, and beverages)
  • Make recommendations and upsell where appropriate
  • Communicate clearly with the bar and kitchen teams

3. Service Standards

  • Maintain high standards of cleanliness, grooming, and professionalism
  • Ensure tables are properly set and maintained at all times
  • Handle guest concerns calmly and professionally

4. Team Coordination

  • Work closely with bartenders, runners, and kitchen staff
  • Support smooth and efficient service during peak hours

Requirements

  • Minimum 1–2 years experience in hospitality (restaurant, hotel, or lounge preferred)
  • Strong communication and interpersonal skills
  • Well-groomed, confident, and presentable
  • Ability to work in a fast-paced, high-pressure environment
  • Positive attitude and willingness to learn

What We Are Looking For

  • Individuals who naturally engage with guests, not just serve them
  • People who understand that details matter (presentation, tone, timing)
  • Team players who can maintain energy and professionalism under pressure
  • Candidates who are trainable, disciplined, and reliable

Important Note

All successful candidates will undergo a mandatory unpaid training and assessment period before full employment. This ensures alignment with our service standards.

  • Welcome and attend to guests in a professional and friendly manner
  • Take accurate food and drink orders with confidence
  • Serve food and beverages with proper presentation and timing
  • Regularly check on guests without being intrusive
  • Have a strong understanding of the menu (food, cocktails, and beverages)
  • Make recommendations and upsell where appropriate
  • Communicate clearly with the bar and kitchen teams
  • Maintain high standards of cleanliness, grooming, and professionalism
  • Ensure tables are properly set and maintained at all times
  • Handle guest concerns calmly and professionally
  • Work closely with bartenders, runners, and kitchen staff
  • Support smooth and efficient service during peak hours
  • Strong communication and interpersonal skills
  • Well-groomed, confident, and presentable
  • Ability to work in a fast-paced, high-pressure environment
  • Positive attitude and willingness to learn
  • Naturally engage with guests
  • Attention to detail (presentation, tone, timing)
  • Team player
  • Maintain energy and professionalism under pressure
  • Trainable, disciplined, and reliable
  • Minimum 1–2 years experience in hospitality (restaurant, hotel, or lounge preferred)
high school
12
JOB-69c6bc1f26264

Vacancy title:
Waiter/Waitress

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service, Restaurant & Hospitality]

Jobs at:
Ace Hotel and Tours Limited

Deadline of this Job:
Friday, April 10 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Friday, March 27 2026, Base Salary: Not Disclosed

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Learn more about Ace Hotel and Tours Limited
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JOB DETAILS:

We are looking for professional, well-presented, and service-driven waiters and waitresses to deliver a premium guest experience at our rooftop lounge. This role goes beyond taking orders—you will be responsible for creating a memorable and refined dining atmosphere for every guest.

Role Overview

As part of our front-of-house team, you will be the face of the rooftop experience, ensuring guests feel welcomed, attended to, and valued from arrival to departure.

Key Responsibilities

1. Guest Experience & Service

  • Welcome and attend to guests in a professional and friendly manner
  • Take accurate food and drink orders with confidence
  • Serve food and beverages with proper presentation and timing
  • Regularly check on guests without being intrusive

2. Product Knowledge

  • Have a strong understanding of the menu (food, cocktails, and beverages)
  • Make recommendations and upsell where appropriate
  • Communicate clearly with the bar and kitchen teams

3. Service Standards

  • Maintain high standards of cleanliness, grooming, and professionalism
  • Ensure tables are properly set and maintained at all times
  • Handle guest concerns calmly and professionally

4. Team Coordination

  • Work closely with bartenders, runners, and kitchen staff
  • Support smooth and efficient service during peak hours

Requirements

  • Minimum 1–2 years experience in hospitality (restaurant, hotel, or lounge preferred)
  • Strong communication and interpersonal skills
  • Well-groomed, confident, and presentable
  • Ability to work in a fast-paced, high-pressure environment
  • Positive attitude and willingness to learn

What We Are Looking For

  • Individuals who naturally engage with guests, not just serve them
  • People who understand that details matter (presentation, tone, timing)
  • Team players who can maintain energy and professionalism under pressure
  • Candidates who are trainable, disciplined, and reliable

Important Note

All successful candidates will undergo a mandatory unpaid training and assessment period before full employment. This ensures alignment with our service standards.

Work Hours: 8

Experience in Months: 12

Level of Education: high school

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Job Info
Job Category: Hospitality/ Chef/ Cook jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, April 10 2026
Duty Station: Lusaka | Lusaka
Posted: 27-03-2026
No of Jobs: 1
Start Publishing: 27-03-2026
Stop Publishing (Put date of 2030): 10-10-2076
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