Vacancy title:
Waitress

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]

Jobs at:
Makai Bar and Restaurant

Deadline of this Job:
Sunday, June 1 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Wednesday, May 28 2025, Base Salary: Not Disclosed

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JOB DETAILS:

ROLE DESCRIPTION

This is a full-time on-site role for a Female Waitress based in Lusaka. Responsibilities include providing excellent customer service, taking and serving food and beverage orders, ensuring high standards of food service, and maintaining a clean and orderly dining area. Communication with customers to meet their needs and handle any requests or complaints is essential. The role involves collaborating with kitchen staff to ensure timely delivery of food and beverages.

QUALIFICATIONS

• Very Presentable and Professional
• Physically smart and neat
• Civilized, well manner, intelligent
• Very flaunt in English
• Must be in good physical condition
• Customer Service and Communication skills
• Food & Beverage and Food Service experience
• Basic Cooking skills
• Strong interpersonal skills and ability to work in a team setting
• Ability to work efficiently in a fast-paced environment
• Prior experience in hospitality or food service is a plus
• Diploma in Tourism and Hospitality Management

SKILLS

• Greeting guests and taking drink and food orders
• Present, friendly, happy, enthusiastic and smiley all the time.
• Patient with customers and kind
• Very good customer care
• Very good active listener
• Able to provide best customer satisfaction.
• Very courteous
• Customer – centric
• Critical thinker and problem -solving skills
• Respects and understands culture and racial diversity
• Respects and understand customers time and urgency
• Attentive to the needs of guests in the dining area
• Delivering food from the kitchen to the guests
• Ensuring the food order is made correctly by kitchen staff and looks presentable enough for the guests
• Following health code standards with regards to the handling of food
• Able to perform shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris
• Able to Make suggestions based on their preferences.
• Able to Up-sell

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
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