About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Learn more about Unifi at:

www.unifi.credit/about

https://www.youtube.com/watch?v=eUrwaPmzU5E

https://www.youtube.com/watch?v=vl32BzxAHfA&t=26s

https://www.youtube.com/watch?v=_Gf1ZiFpfSc&t=188s

Role Purpose

The purpose of this role is to drive customer acquisition and engagement through proactive outreach, effective communication, and thorough understanding of customer needs. The position focuses on conducting customer surveys and competitor analysis, promoting company products and services, and providing exceptional customer service across various platforms.

Responsibilities

• Customer survey/competitor analysis
• Make outbound calls to prospective customers from provided leads.
• Present and promote company products/services clearly and persuasively.
• Identify customer needs, answer questions, and overcome objections.
• Maintain accurate records of calls and customer interactions in provided systems.
• Meet or exceed daily/weekly call and sales targets.
• Follow Activations scripts while adapting to customer responses.
• Provide excellent customer service and build positive relationships on social media platforms
• Stay updated on product knowledge and industry trends.

Requirements

• Diploma in any business course
• Good communication skills
• Positive attitude
• Active listening
• Empathy and problem solving
• Excellent customer service

• Customer survey/competitor analysis
• Make outbound calls to prospective customers from provided leads.
• Present and promote company products/services clearly and persuasively.
• Identify customer needs, answer questions, and overcome objections.
• Maintain accurate records of calls and customer interactions in provided systems.
• Meet or exceed daily/weekly call and sales targets.
• Follow Activations scripts while adapting to customer responses.
• Provide excellent customer service and build positive relationships on social media platforms
• Stay updated on product knowledge and industry trends.

• Good communication skills
• Positive attitude
• Active listening
• Empathy and problem solving
• Excellent customer service

• Diploma in any business course